Incident History for Traveltek

The incident is resolved; pricing feed is flowing and cabin grades for RCCL and Celebrity Cruises are being returned as expected.

We are investigating an incident where RCCL and Celebrity cruises return a generic error instead of cabin grades.

The costing screen error and failed imports on iSell London have been resolved.

A fix has been implemented for the costing screen error and failed imports, and monitoring is underway.

Issue identified as linked to a deployment; a rollback has been performed on iSell London back-office and front end.

Traveltek is investigating an error preventing creation of new costings for supplements on iSell London back-office and front end.

The P&O/Princess/Cunard supplier connection issue has been resolved.

Search performance has improved and is being monitored while awaiting feedback from Princess support about yesterday's issue.

Traveltek is investigating connection issues with P&O, Princess and Cunard when requesting cabin availability.

The iSell London slow speeds and failed logins incident has been resolved.

A fix has been implemented for iSell London slow speeds and failed logins, and we are monitoring the results.

The issue affecting iSell London back-office and front end has been identified and a fix is being implemented.

We are investigating slow speeds and failed logins affecting iSell London back-office and front end.

The iSell London search 503 errors and slowness incident has been resolved.

A fix has been implemented for iSell London search 503 errors and slowness, and results are being monitored.

The root cause of 503 errors and slow iSell London searches has been identified and is being investigated.

We are investigating 503 errors and slow performance affecting iSell London searches.

The incident affecting apologies pages across iSell has been resolved and closed after the fix proved stable.

A fix has been implemented for apologies pages across iSell and results are being monitored.

A fix has been implemented for apologies pages across iSell and results are being monitored.

Traveltek is investigating apologies pages appearing across iSell, affecting databases, back-office, searches, suppliers, and API.

The iSell Connect Apologies pages incident has been resolved.

A fix has been implemented for the iSell Connect Apologies pages issue and we are monitoring the results.

The issue with iSell Connect Apologies pages has been identified and a fix is being implemented.

Scheduled maintenance for iSell London has been completed.

Scheduled maintenance for iSell London is currently in progress, affecting multiple components.

Scheduled database maintenance for iSell London will begin in 60 minutes, affecting multiple components.

The incident affecting iSell London searches has been resolved.

A fix has been implemented for iSell London search failures, and we are monitoring the results.

Traveltek has identified the issue causing searches to fail for iSell London; some sessions are returning, but intermittent disruption may continue until a permanent fix is implemented.

Traveltek is investigating an issue where all searches are not returning results for iSell London.