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Todyl down?
Todyl is a cybersecurity company that offers a unified, cloud-based security platform for small and mid-sized businesses and the managed service providers that support them. Its modular platform combines SASE networking with secure web gateway and zero trust access, endpoint security with EDR, SIEM, managed detection and response, and governance and compliance tools, all managed through a single agent and console. Todyl helps MSPs and IT teams deliver enterprise-grade protection without stitching together many separate products, reducing complexity and cost.
I have a problem with Todyl
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Recent User Report Trends for Todyl
Aggregated reports in the last 48 hours.
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User Reports for Todyl
Recent issues reported by users from around the world.
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How to fix Todyl not working
Todyl is a cloud security platform for small and mid-sized businesses and the managed service providers that support them. It uses an agent on each device and a central console. Find your symptom below. Do not turn off protection on a device to make something work. If you are unsure whether a block is a real threat, ask your security contact first.
Jump to what you are seeing
Website Down
The Todyl console or website does not load for you.
- Open the page in a private window and on another network.
- Check status.todyl.com for an active incident.
- If only your network is affected, ask IT to check the firewall.
Connection Failed
A device or site cannot connect through the Todyl network, so its traffic may not be protected as expected.
- Check the device has internet access without any other VPN or tool running.
- Check the agent is running and shows as connected in the console.
- Restart the agent, then check it reconnects.
- If many devices fail, check the status page and tell your security contact.
Login Failed
Sign-in to the console is refused. Your role and the account for your organisation both matter.
- If the message says the password is wrong, reset it and check spam.
- Check you are using the console for your organisation, since partner and customer accounts differ.
- Ask your administrator to confirm your role allows access.
Agent Offline
A device's agent shows as offline in the console. The device may be off or asleep, or unable to reach the internet.
- Check the device is on, awake, and has internet access.
- Check the device's firewall or other security software is not blocking the agent.
- Restart the agent or the device, then check the console again.
- If the agent stays offline, reinstall it with the current installer, and tell your administrator.
Dashboard Error
A console page shows an error, or a report does not load.
- Reload in a private window with extensions turned off.
- Check your role allows the page you are opening.
- Shorten the date range if a report is blank or slow.
API Error
Calls to the Todyl API fail or return an error.
- Check the status code. A 401 or 403 means the key or permission is wrong, a 429 means too many calls, and a 5xx means a platform-side problem.
- Confirm the API key has not been changed or revoked.
- Retry with a growing delay.
- Check status.todyl.com if several calls fail together.
Slow Performance
Devices or the console feel slow, which can follow a scan or a large policy change.
- Check whether a scan or a large policy update is running, and let it finish.
- Close other tabs and reload the console.
- If the device stays slow, check its resources, and report it to your administrator if the slowness continues.
Still not working?
If it still does not work, contact your security or IT administrator first, since they manage devices and policies. For a platform-wide problem, contact Todyl support through the help option in the console or on todyl.com. Have your organisation name, the device name, the exact error text, and the time it started with your time zone. Do not send passwords or security keys in a support message. Live incident updates are on status.todyl.com.
Most security-console problems come from a sign-in, an agent that needs a restart or an update, or a policy change, and they usually clear once that is corrected. The status page shows live platform incidents, so you can see whether the problem is on Todyl's side.
Frequently asked questions about Todyl
Is Todyl down right now?
We cannot confirm an outage for Todyl (todyl.com) at the moment, and we have no live automated check result to show for it. This page relies on incident updates and reports from users.
What should I do if Todyl is not working for me?
First rule out your side: reload the page, try another browser or device, clear the cache and cookies for todyl.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.
How do I report a problem with Todyl?
Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.
Where is the official Todyl status page?
The official status page for Todyl is status.todyl.com.
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