Incident History for Thought Industries

The intermittent slowness and 522 errors affecting the US and EU Academy Platform have been resolved.

A fix has been implemented for intermittent slowness and 522 errors on the US and EU Academy Platform, and results are being monitored.

Cause of intermittent errors and slow page loads identified; a fix is being implemented for the US and EU Academy Platform.

We are investigating increased 522 errors and intermittently slow response times affecting the US and EU Academy Platform.

The incident with JWT SSO logins has been resolved.

A fix is being deployed and we are monitoring the results for JWT SSO sign-in failures.

Some customers using JWT SSO may be unable to sign in due to an issue with the iat claim.