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TaxDome is an all-in-one practice management platform for tax, accounting and bookkeeping firms. It provides a client portal, CRM, document management, e-signatures, workflow automation, task management, time tracking, invoicing and payments, secure messaging, organisers and proposals. TaxDome's white-labeled mobile app lets clients upload documents and communicate easily, while AI features help firms save time. Thousands of accounting firms worldwide use TaxDome to streamline operations, collaborate with teams and improve client service.

I have a problem with TaxDome

Select the type of problem you're facing to help us and other users.

Recent User Report Trends for TaxDome

Aggregated reports in the last 48 hours.

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User Reports for TaxDome

Recent issues reported by users from around the world.

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How to fix TaxDome not working

TaxDome is practice management software for accounting and tax firms. Firms use it for client portals, document sharing, billing, payments and email sync. Find your symptom below. Most problems come from a sign-in, a document or billing setting, a mail connection, or the platform itself. Check the client's access and the document's status before you assume the platform has failed.

Jump to what you are seeing

Website Down

The TaxDome website does not load for you.

  1. Open the page in a private window and on another network.
  2. Check status.taxdome.com for an active incident.
  3. If only your network is affected, ask IT to check the firewall.

Login Failed

Sign-in is refused.

  1. If the password is refused, reset it through the official route and check spam.
  2. Check you are using the email address your firm registered.
  3. Try a private window to rule out an old session.

Document Upload Failed

A document does not upload to a client folder.

  1. Check the file type and size are allowed, and that the file is complete.
  2. Upload one file at a time to find the problem.
  3. Check status.taxdome.com, and try again on a steady connection.

Mobile App Down

The app will not open, sign in, or show clients and documents.

  1. Update the app from your app store, and restart your phone.
  2. Check your connection, and try switching between Wi-Fi and mobile data.
  3. Sign out and back in, and check status.taxdome.com.

Payment Processing Error

A client payment or invoice payment does not complete.

  1. Read the decline reason, and check the payment method is valid.
  2. Check the payment status before the client pays again, so they are not charged twice.
  3. Check status.taxdome.com, and report the invoice reference and the time.

Email Sync Issues

Emails do not sync to the client record.

  1. Check the mailbox connection is active, and reconnect it if needed.
  2. Check the email is not in a folder the sync does not read.
  3. Check status.taxdome.com, and report the mailbox and the time.

Still not working?

Contact your firm's TaxDome administrator first, since they manage users, clients and settings. For a platform-wide problem, contact TaxDome support through the help option in the app or on the TaxDome website. Have your firm name, the client or document name, the exact error text, and the time with your time zone. Never send client tax details, passwords or payment card numbers in a support message. Live incident updates are on status.taxdome.com.

Most practice-software problems come from a sign-in, a mail connection or a file setting, and they usually clear once that is checked. The status page shows live incidents, so you can see whether the problem is on TaxDome's side.

Frequently asked questions about TaxDome

Is TaxDome down right now?

We cannot confirm an outage for TaxDome (taxdome.com) at the moment, and we have no live automated check result to show for it. This page relies on incident updates and reports from users.

What should I do if TaxDome is not working for me?

First rule out your side: reload the page, try another browser or device, clear the cache and cookies for taxdome.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.

How do I report a problem with TaxDome?

Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.

Where is the official TaxDome status page?

The official status page for TaxDome is status.taxdome.com.

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