Status as of
Speechmatics down?
Speechmatics is a UK-based speech technology company offering highly accurate speech recognition and voice AI. Its APIs transcribe audio and video in real time or batch mode across dozens of languages and dialects, with speaker diarization, translation, sentiment and summarisation, and a Flow API for building conversational voice agents. Speechmatics is known for strong accuracy across diverse accents and can be deployed in the cloud or on premises. Media companies, contact centers, healthcare and technology companies use it for captioning, analytics and voice applications.
I have a problem with Speechmatics
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Recent User Report Trends for Speechmatics
Aggregated reports in the last 48 hours.
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User Reports for Speechmatics
Recent issues reported by users from around the world.
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How to fix Speechmatics not working
Speechmatics provides speech recognition and voice AI. Its APIs transcribe audio and video in real time or in batches, and its Flow API builds voice agents. Developers and media, contact centre and healthcare teams use it, in the cloud or on premises. Find your symptom below. Most problems come from an API key, an audio file that is not supported, a connection, or the platform itself. Check the status page before you resubmit a large set of files.
Jump to what you are seeing
Website
The Speechmatics website does not load for you.
- Open the page in a private window and on another network.
- Check status.speechmatics.com for an active incident.
- If only your network is affected, ask IT to check the firewall.
Voice Agent API
Calls to the Voice Agent API fail, or the agent does not respond.
- Check the status code. An access error usually means the key is wrong, too many calls means you should slow down, and a server error means a service-side problem.
- Check the key and the agent's set-up are valid.
- Check status.speechmatics.com for an incident, and retry with a growing delay.
AI Transcription
A transcription job fails, runs slowly, or returns poor text.
- Check the audio file format and length are supported, and that the language setting matches the speech.
- Read the job's error message, which usually names the file or setting that failed.
- Test with a short clip first. If many jobs fail together, check status.speechmatics.com before you resubmit them.
Still not working?
If it still does not work, contact your Speechmatics account contact or administrator first. For a platform-wide problem, contact Speechmatics support through the help option on the Speechmatics website or in the portal. Have your account name, the job or request ID, the audio language and format (not the audio itself), the exact error text, and the time with your time zone. Never send API keys or recordings that contain personal details in a support message. Live incident updates are on status.speechmatics.com.
Most speech-service problems come from a key setting, an unsupported file or a language setting, and they usually clear once that is corrected. The status page shows live incidents, so you can see whether the problem is on Speechmatics' side.
Frequently asked questions about Speechmatics
Is Speechmatics down right now?
We cannot confirm an outage for Speechmatics (speechmatics.com) at the moment, and we have no live automated check result to show for it. This page relies on incident updates and reports from users.
What should I do if Speechmatics is not working for me?
First rule out your side: reload the page, try another browser or device, clear the cache and cookies for speechmatics.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.
How do I report a problem with Speechmatics?
Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.
Where is the official Speechmatics status page?
The official status page for Speechmatics is status.speechmatics.com.
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