Incident History for Smsportal
A complete log of all past incidents, outages, and scheduled maintenance.
Filter by status
applies to the 10 loadedSMPP TLS connectivity issues resolved
Resolved
Affected Components
Resolved
on Oct 23, 2026
The SMPP TLS connectivity issue has been fixed and is now resolved.
Resolved
on Oct 23, 2026
The SMPP TLS connectivity issue has been identified and engineers are implementing a fix.
Investigating
on Oct 23, 2026
We are investigating an issue affecting SMPP TLS connectivity to smpp-tls.smsportal.com on ports 6000, 6010, 6020 and 6030.
Platform maintenance affecting API services
Completed
Affected Components
Completed
on Oct 11, 2026
The scheduled platform maintenance affecting multiple API components has been completed.
Under Maintenance
on Oct 11, 2026
Scheduled platform maintenance is currently in progress, affecting multiple API components; updates will follow as necessary.
Scheduled For
Oct 11, 2026, 6:00 PM UTC
Vodacom SA SMSC degradation affecting message delivery
Resolved
Affected Components
Resolved
on Oct 2, 2026
Vodacom SA still investigating SMSC issue; traffic rerouted to other SMSC, customers unaffected, monitoring continues until resolution confirmed.
Identified
on Oct 2, 2026
Vodacom SA is experiencing an SMSC technical issue; SMSPortal rerouted traffic, but customers may see irregular delivery times.
SMPP IP address changes require action
Scheduled
Affected Components
Scheduled
on Sep 28, 2026
SMSPortal is adding new SMPP IP addresses and updating DNS records on 7 October 2026; customers using IP-based configurations must update before then.
Scheduled For
Oct 7, 2026, 9:00 AM UTC
Scheduled platform maintenance for SMSPortal APIs
Scheduled
Affected Components
Scheduled
on Sep 28, 2026
SMSPortal will perform scheduled platform maintenance from 11 to 13 October 2026, 20:00-23:00 UTC+2, with minimal expected impact.
Scheduled For
Oct 11, 2026, 6:00 PM UTC to Oct 13, 2026, 9:00 PM UTC
New SMPP IP addresses and DNS update
Scheduled
Affected Components
Scheduled
on Sep 11, 2026
SMSPortal is adding new SMPP IP addresses and updating DNS records on 7 October 2026 at 11:00 UTC+2; customers may need to whitelist or reconfigure.
Scheduled For
Oct 7, 2026, 9:00 AM UTC
New IP Addresses for SMSPortal Services
Scheduled
Affected Components
Scheduled
on Sep 2, 2026
SMSPortal will introduce new IP addresses from 14 September 2026, requiring customers to update whitelists before that date.
Scheduled For
Sep 14, 2026, 12:00 AM UTC
MTN SA Service Degradation
Resolved
Affected Components
Resolved
on Aug 17, 2026
The issue with MTN SA is resolved as message rejections have stopped, but monitoring continues.
Investigating
on Aug 17, 2026
MTN South Africa is rejecting a small portion of outbound messages, causing incorrect 'UNDELIV' statuses. Investigating.
Outbound SMS Degradation in Africa
Resolved
Affected Components
Resolved
on Aug 9, 2026
The issue causing delays in outbound SMS processing has been resolved and we are monitoring the platform.
Investigating
on Aug 9, 2026
Investigating delays in outbound SMS processing causing delayed and inconsistent message delivery times.
New IP Addresses for SMSPortal Services
Scheduled
Affected Components
Scheduled
on Aug 4, 2026
SMSPortal will introduce new IP addresses from 14 September 2026, requiring customers to update whitelists before then.
Scheduled For
Sep 14, 2026, 12:00 AM UTC