Incident History for Smartt
A complete log of all past incidents, outages, and scheduled maintenance.
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applies to the 15 loadedScheduled maintenance for BBY servers
Completed
Affected Components
Completed
on Oct 31, 2026
The scheduled BBY core firewalls firmware upgrade maintenance has been completed.
Under Maintenance
on Oct 31, 2026
Maintenance on BBY core firewalls is now in progress, with updates to follow as necessary.
Scheduled For
Oct 31, 2026, 3:00 AM UTC
Scheduled
on Oct 31, 2026
Maintenance on BBY core firewalls begins in 60 minutes as scheduled, with brief connection interruptions but no expected outages.
Scheduled For
Oct 31, 2026, 3:00 AM UTC
Scheduled
on Oct 29, 2026
Scheduled firmware upgrade on BBY core firewalls October 30, 8:00–8:30 PM PT, with brief connection interruptions but no expected outages.
Scheduled For
Oct 31, 2026, 3:00 AM UTC to Oct 31, 2026, 3:30 AM UTC
Scheduled maintenance for BBY servers
Scheduled
Affected Components
Scheduled
on Oct 29, 2026
BBY servers will undergo scheduled maintenance with a reboot and minimal downtime expected.
Scheduled For
Nov 2, 2026, 4:00 AM UTC
BBY server maintenance completed
Completed
Affected Components
Completed
on Oct 26, 2026
Scheduled maintenance on the BBY Virtual Cluster and shared hosting services has been completed.
BBY server maintenance in progress
Under Maintenance
Affected Components
Under Maintenance
on Oct 26, 2026
Scheduled maintenance is currently in progress for the BBY Virtual Cluster, cPanel, and DNS, with updates to follow as necessary.
Scheduled For
Oct 26, 2026, 3:00 AM UTC
Scheduled
on Oct 26, 2026
Scheduled maintenance for BBY Virtual Cluster, cPanel, and DNS begins in 60 minutes on October 25, 2026.
Scheduled For
Oct 26, 2026, 3:00 AM UTC
Scheduled
on Oct 23, 2026
Scheduled maintenance for BBY servers on October 25 will require a reboot, causing minimal downtime for VPS, cPanel, and DNS services.
Scheduled For
Oct 26, 2026, 3:00 AM UTC
BBY Core Linux server updates maintenance
Completed
Affected Components
Completed
on Oct 25, 2026
The scheduled maintenance for BBY Core Linux server updates has been completed, affecting BBY Network Infrastructure and BBY Virtual Cluster.
Under Maintenance
on Oct 25, 2026
Scheduled maintenance for BBY Core Linux server updates is now in progress, affecting BBY Network Infrastructure and BBY Virtual Cluster.
Scheduled
on Oct 24, 2026
Scheduled maintenance for BBY Core Linux server updates begins in 60 minutes, affecting BBY Network Infrastructure and BBY Virtual Cluster.
Scheduled For
Oct 25, 2026, 12:00 AM UTC
Scheduled
on Oct 24, 2026
Scheduled maintenance for BBY Core Linux server updates begins in 60 minutes, affecting BBY Network Infrastructure and BBY Virtual Cluster.
Scheduled For
Oct 25, 2026, 12:00 AM UTC
... and 1 more update(s). Click to view the full timeline.
BBY Core Linux server updates maintenance
Completed
Affected Components
Completed
on Oct 25, 2026
The scheduled RDU Compliance server updates maintenance has been completed, affecting RDU Network Infrastructure and RDU Virtual Cluster.
Under Maintenance
on Oct 25, 2026
Scheduled maintenance for RDU Compliance Server Updates is currently in progress, affecting RDU Network Infrastructure and RDU Virtual Cluster.
RDU Border Firewall updates maintenance in progress
Completed
Affected Components
Completed
on Oct 25, 2026
Scheduled maintenance for RDU Border Firewall Updates has been completed, affecting RDU Internet Backbone, RDU Network Infrastructure, and RDU Virtual Cluster.
Under Maintenance
on Oct 25, 2026
Scheduled maintenance for RDU Border Firewall Updates is currently in progress, affecting Internet Connectivity - RDU Internet Backbone.
BBY HA caching server updates maintenance
Completed
Affected Components
Completed
on Oct 25, 2026
The scheduled maintenance for BBY HA caching server updates has been completed.
Under Maintenance
on Oct 25, 2026
Scheduled maintenance for BBY HA caching server updates is currently in progress, affecting BBY Network Infrastructure and BBY Virtual Cluster.
RDU Border Firewall updates maintenance starting soon
Scheduled
Affected Components
Scheduled
on Oct 25, 2026
Scheduled maintenance for RDU Border Firewall updates begins in 60 minutes, affecting RDU Internet Backbone, Network Infrastructure, and Virtual Cluster.
Scheduled For
Oct 25, 2026, 2:00 AM UTC
Scheduled
on Oct 22, 2026
Scheduled maintenance for RDU border firewall updates is upcoming, with possible network connection resets but no expected service outages.
Scheduled For
Oct 25, 2026, 2:00 AM UTC
RDU Core Windows server updates maintenance starting soon
Completed
Affected Components
Completed
on Oct 23, 2026
The scheduled RDU Core Windows server updates maintenance has been completed.
Under Maintenance
on Oct 22, 2026
Scheduled maintenance for RDU Core Windows server updates is now in progress, affecting RDU Network Infrastructure and RDU Virtual Cluster.
Scheduled For
Oct 22, 2026, 1:00 PM UTC
Scheduled
on Oct 22, 2026
Scheduled maintenance for RDU Core Windows server updates begins in 60 minutes on October 22, 2026.
Scheduled For
Oct 22, 2026, 1:00 PM UTC
Critical PHP security update affecting shared hosting
Resolved
Affected Components
Resolved
on Oct 22, 2026
The critical PHP security update incident is resolved; no issues were seen after installing the PHP updates yesterday.
Monitoring
on Oct 21, 2026
All remaining PHP servers patched and temporary mitigations rolled back; the environment is now being monitored for any issues.
Degraded Performance
on Oct 21, 2026
cPanel servers updated and no longer degraded; mitigations continue for remaining shared hosting components.
Degraded Performance
on Oct 21, 2026
MagicMail has recovered from degraded state; updates continue for remaining shared hosting components.
... and 1 more update(s). Click to view the full timeline.
BBY server maintenance completed
Completed
Affected Components
Completed
on Oct 19, 2026
Scheduled maintenance affecting BBY Virtual Cluster, cPanel, Plesk, and DNS has been completed.
MagicMail mail server upgrade and message size limit increase
Completed
Affected Components
Completed
on Oct 19, 2026
Scheduled maintenance on mail01.smartt.com for a MagicMail minor version upgrade and message size limit increase has been completed.
Under Maintenance
on Oct 19, 2026
Scheduled maintenance is in progress on mail01.smartt.com for a minor version upgrade and message size limit increase.
MagicMail mail server upgrade and message size limit increase
Scheduled
Affected Components
Scheduled
on Oct 19, 2026
Scheduled maintenance on mail01.smartt.com begins in 60 minutes to upgrade the mail server and increase the message size limit.
Scheduled For
Oct 19, 2026, 6:45 AM UTC
Scheduled
on Oct 16, 2026
Scheduled maintenance will upgrade mail server software and increase message size limit on October 18, with no email disruption expected.
Scheduled For
Oct 19, 2026, 6:45 AM UTC
BBY server maintenance in progress
Under Maintenance
Affected Components
Under Maintenance
on Oct 19, 2026
Scheduled maintenance is currently in progress for BBY server and shared hosting components, with updates to follow.
Scheduled For
Oct 19, 2026, 3:00 AM UTC
Scheduled
on Oct 19, 2026
Scheduled maintenance for BBY Virtual Cluster and shared hosting services begins in 60 minutes.
Scheduled For
Oct 19, 2026, 3:00 AM UTC
Scheduled
on Oct 15, 2026
Scheduled maintenance on BBY servers will cause minimal downtime during a required reboot on October 18.
Scheduled For
Oct 19, 2026, 3:00 AM UTC