Incident History for Skribble AG

The login issues caused by a hosting provider network incident have been resolved.

Swisscom disruption resolved; QES and AES signatures work normally again with no further errors.

QES and AES signatures are completing successfully again; Skribble is monitoring stability with Swisscom after the disruption.

QES and AES signatures fail at the final signing step due to a disruption at trust service provider Swisscom; SES is unaffected.

Scheduled maintenance for Skribble's identity service has completed successfully.

Scheduled maintenance for Skribble's identity service is now in progress; logins may be temporarily unavailable.

Scheduled maintenance for Skribble's login and identity service begins in about 3 hours; logins may be temporarily unavailable.

Scheduled maintenance by Swisscom has completed successfully.

Scheduled maintenance by Swisscom is now in progress, and signing and identification may be unavailable during the window.

Swisscom scheduled maintenance on Skribble's signing platform may make signing and identification unavailable from 10 October 22:00 to 11 October 06:00 CEST.

The QES identification issue is resolved; monitoring found no further customer reports, so the incident is closed.

QES identification issues should now be resolved; Skribble continues monitoring and will provide a final update shortly.

Skribble's QES identification partner reported an issue causing identification errors; the partner is investigating and Skribble is monitoring.

IONOS implemented a fix and the DE platform incident is resolved.

DE platform appears to be stabilizing while monitoring continues, though IONOS has not yet issued an all-clear.

Skribble is investigating an incident where the DE platform is currently unavailable.

Skribble's maintenance on the German platform has completed successfully.

Skribble's maintenance on the German platform is now in progress.

Skribble scheduled maintenance on the German platform; login functionality might be briefly interrupted during the window.

Skribble resolved the DNS resolving issue by switching to alternative DNS servers and will continue monitoring.

Skribble is monitoring DNS service issues in its IONOS datacenter affecting skribble.de and Swisscom TSP signing.

The incident has been resolved. The issue caused by scheduled security maintenance has been fixed.

Monitoring update: restoration on new nodes failed due to storage issues; platform remains unavailable while providers work on fixes.

Root cause identified as cloud provider update causing Linux node failures; restoring platform on new nodes, still unavailable.

Skribble AG has identified the issue causing the platform unavailability, and is monitoring the situation.

Scheduled maintenance caused intermittent platform errors, but connections were restored and the platform is back to normal operation.

The issue affecting QES and AES signing has been resolved, and signing is operating normally again.

Skribble is investigating issues with QES and AES signing where users may be incorrectly asked to upgrade or repeat identification; no re-identification is necessary.

Skribble is investigating issues with QES signing where users may be incorrectly asked to upgrade or repeat identification; no re-identification is necessary.