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Skai, formerly Kenshoo, is an omnichannel marketing platform for managing and optimising paid media. It helps brands and agencies plan, execute and measure advertising across retail media networks like Amazon and Walmart, paid search, paid social and app marketing from one interface. Skai offers AI-powered bid and budget optimisation, consumer and market intelligence, incrementality measurement, and automated reporting. Large consumer brands and agencies use Skai to improve advertising performance and understand the impact of their media investments.
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Recent User Report Trends for Skai
Aggregated reports in the last 48 hours.
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What is Skai's current status?
All systems are operational
No active incidents reported.
Incident history: past 7 days
times in UTCToday
Yesterday
Oct 30, 2026
Oct 29, 2026
Oct 28, 2026
Oct 27, 2026
Oct 26, 2026
User Reports for Skai
Recent issues reported by users from around the world.
No user reports for Skai in the last 30 days.
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Performance Insights
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About Skai & Technical Insights
What this service does and the technologies behind it.
Read the tech stack as text▾
Overview: A lean, security-conscious cloud delivery stack: AWS and CloudFront power a custom ad platform behind nginx, with HSTS enforcing trust.
What stands out
- The absence of signature adtech, CMS, or analytics tools suggests a custom-built platform where infrastructure choices are intentionally generic.
- CloudFront plus nginx indicates a performance-first architecture for business customers who need reliable global access to campaign data.
Technologies skai.io uses
- HSTS — Enforces HTTPS for secure client connections.
- Amazon CloudFront — Global CDN fronting the ad platform, ensuring low-latency delivery of campaign assets and APIs to business customers.
- Nginx — Origin web server and reverse proxy for application traffic.
- Amazon Web Services — Core cloud host for scalable ad-tech infrastructure.
How these technologies work together
- Amazon CloudFront runs on Amazon Web Services — CloudFront is an AWS edge service, so the site's content delivery is built directly into its AWS hosting foundation.
- Amazon CloudFront requires Nginx — CloudFront caches and accelerates traffic while nginx serves as origin, forming the site's request path.
- Amazon Web Services runs on Nginx — Nginx runs on AWS compute, giving the ad platform a scalable, controllable reverse proxy layer.
- Amazon CloudFront works alongside HSTS — HSTS headers delivered via CloudFront enforce encryption from the first visit across global edge locations.
Trust & Safety Checks
Public registration, DNS and certificate records UptimeCard checked independently for the domain skai.io.
DNS managed by AWS Route 53
4 nameservers answer for this domain, so it stays reachable even if one goes offline.
Hosted by Amazon.com, Inc.
Served from professional infrastructure located in United States.
Records last verified September 2026.
How to fix Skai not working
Skai is an advertising management platform for large advertisers and agencies. Teams use it to manage campaigns across search and social ad networks, report on performance and sync campaign data. Find your symptom below. Most problems come from a sign-in, a connected ad account, a report or sync setting, or the platform itself. Check the connection to the ad network before you change campaigns.
Jump to what you are seeing
- Login Failed
- Dashboard Not Loading
- Reporting Delayed
- API Error
- Campaign Sync Failed
- Integration Error
- Slow Performance
Login Failed
Sign-in is refused.
- If the message says the password is wrong, reset it through the official route and check spam.
- Check you are using your work account and that it has access to the account.
- Try a private window to rule out an old session.
Dashboard Not Loading
The dashboard stays blank, or it takes a long time to load.
- Narrow the date range and the accounts you are viewing.
- Reload in a private window, and try another browser.
- Check status.skai.io, and report the page name and the time if it stays blank.
Reporting Delayed
Reports show old data, or the figures do not update.
- Check the date range and the data source you have selected.
- Allow time for the ad network's own figures to update, since they can lag.
- Check status.skai.io, and report the report name and the time.
API Error
Calls to the Skai API fail or return an error.
- Check the status code. An access error usually means the token is wrong or has expired, too many calls means you should slow down, and a server error means a service-side problem.
- Confirm the token has not been revoked and is for the right account.
- Retry with a growing delay, and check status.skai.io if several calls fail together.
Campaign Sync Failed
Changes made in Skai do not reach the ad network, or the other way round.
- Check the ad account is still connected, and that its permission has not expired.
- Check the campaign has not been paused or edited in the ad network at the same time.
- Check status.skai.io, then run the sync once more and check the result.
Integration Error
A connected tool does not receive Skai data.
- Check the integration's login has not expired, and reconnect it through the official route if needed.
- Check the integration is turned on for the right accounts.
- Check status.skai.io, and report the integration name and the time.
Slow Performance
Pages and reports are slow to load.
- Narrow the accounts and the date range you are viewing.
- Try again at a quieter time of day.
- If it is slow for everyone, check status.skai.io.
Still not working?
Contact your organisation's Skai administrator or your media lead first, since they manage accounts, users and connections. For a platform-wide problem, contact Skai support through the help option in the platform or on the Skai website. Have your organisation name, the ad account and campaign names, the exact error text, and the time with your time zone. Never send passwords or API tokens in a support message. Live incident updates are on status.skai.io.
Most advertising-platform problems come from a connected account, a date range or a sync setting, and they usually clear once that is checked. The status page shows live incidents, so you can see whether the problem is on Skai's side.
Frequently asked questions about Skai
Is Skai down right now?
We cannot confirm an outage for Skai (skai.io) at the moment, and we have no live automated check result to show for it. This page relies on incident updates and reports from users.
What should I do if Skai is not working for me?
First rule out your side: reload the page, try another browser or device, clear the cache and cookies for skai.io, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.
How many people reported problems with Skai recently?
No user reports about Skai were submitted in the last 48 hours.
How do I report a problem with Skai?
Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.
Where is the official Skai status page?
The official status page for Skai is status.skai.io.
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