Status as of
ShipEngine down?
ShipEngine is a shipping API platform from Auctane, the company behind ShipStation. It lets developers integrate multi-carrier shipping functionality into their applications, including rate shopping, label creation, address validation, package tracking, manifest creation and returns, with connections to dozens of carriers worldwide. ShipEngine also offers discounted carrier rates and insurance. E-commerce platforms, warehouse management systems, marketplaces and logistics providers use ShipEngine to power shipping features without building each carrier integration.
I have a problem with ShipEngine
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Recent User Report Trends for ShipEngine
Aggregated reports in the last 48 hours.
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User Reports for ShipEngine
Recent issues reported by users from around the world.
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How to fix ShipEngine not working
ShipEngine is a shipping API platform from Auctane. Developers use it to add rate comparison, label creation, address checks, tracking and returns to their own apps and sites. Find your symptom below. Most problems come from an API key, a carrier connection, an address the carrier does not accept, or the platform itself. If only one carrier fails, check that carrier's own status page as well.
Jump to what you are seeing
Website
The ShipEngine website does not load for you.
- Open the page in a private window and on another network.
- Check status.shipengine.com for an active incident.
- If only your network is affected, ask IT to check the firewall.
API
Calls to the ShipEngine API fail, time out, or return an error.
- Check the status code. An access error usually means the key is wrong, too many calls means you should slow down, and a server error means a service-side problem.
- Confirm the key is for the right environment, test or live, and has not been revoked.
- Retry with a growing delay, and check status.shipengine.com if several calls fail together.
Login
Sign-in is refused.
- If the message says the password is wrong, reset it and check spam.
- Check you are using the account that owns the API key.
- Try a private window to rule out an old session.
Still not working?
Contact your developer, or the person who manages your ShipEngine account, first. For a platform-wide problem, contact ShipEngine support through the help option on the ShipEngine website. Have your account name, the carrier, the request or shipment ID, the exact error text, and the time with your time zone. Never send API keys or customers' personal details in a support message. Live incident updates are on status.shipengine.com.
Most shipping API problems come from a key, a carrier connection or an address detail, and they usually clear once that is checked. The status page shows live incidents, so you can see whether the problem is on ShipEngine's side.
Frequently asked questions about ShipEngine
Is ShipEngine down right now?
We cannot confirm an outage for ShipEngine (shipengine.com) at the moment, and we have no live automated check result to show for it. This page relies on incident updates and reports from users.
What should I do if ShipEngine is not working for me?
First rule out your side: reload the page, try another browser or device, clear the cache and cookies for shipengine.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.
How do I report a problem with ShipEngine?
Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.
Where is the official ShipEngine status page?
The official status page for ShipEngine is status.shipengine.com.
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