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SecurID, an RSA business, provides identity and access management solutions focused on strong authentication. It is known for its SecurID hardware and software tokens that generate one-time passcodes, and it now offers the RSA ID Plus platform with multi-factor authentication, passwordless authentication, mobile authenticators, single sign-on, risk-based authentication and identity governance. SecurID supports cloud, hybrid and on-premises deployments. Banks, governments and large enterprises use SecurID to protect access to critical systems and data.

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Recent User Report Trends for RSA ID Plus

Aggregated reports in the last 48 hours.

What is RSA ID Plus's current status?

All systems are operational

No active incidents reported.

Incident history: past 7 days

times in UTC

Today

No incidents reported.

Yesterday

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

Oct 26, 2026

See past incidents

User Reports for RSA ID Plus

Recent issues reported by users from around the world.

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How to fix RSA ID Plus not working

RSA ID Plus, from RSA (SecurID), provides multi-factor authentication and identity verification. Organisations use it to protect sign-ins with tokens, push approvals and mobile apps. Find your symptom below. Most problems come from a sign-in, a device or token that is out of sync, a push approval that did not arrive, or the service itself. Never share a one-time code or token with anyone, including support staff.

Jump to what you are seeing

Authentication Failed

Your sign-in is refused at the second step.

  1. Check the one-time code is entered in full and before it expires.
  2. Check the time on your phone is set to automatic, since a wrong clock can fail a code.
  3. Check status.securid.com, and ask your administrator to check your account if it still fails.

Mobile App Issues

The authenticator app will not open, or it does not show codes.

  1. Update the app from your app store, and restart your phone.
  2. Check the phone's date and time are set to automatic.
  3. Check status.securid.com, and ask your administrator to reset the app if needed.

Website Down

The RSA website or sign-in page does not load for you.

  1. Open the page in a private window and on another network.
  2. Check status.securid.com for an active incident.
  3. If only your network is affected, ask IT to check the firewall.

Push Notification Failed

An approval notification does not arrive on your phone.

  1. Check your phone has a connection, and that notifications are turned on for the app.
  2. Ask for the request to be sent again, once.
  3. Check status.securid.com, and use the one-time code option if it is offered.

Token Sync Error

A hardware or software token stops matching the codes the service expects.

  1. Check the token's time, and that it is not too far out of step with the service.
  2. Try the next code, after the current one has changed, as the message suggests.
  3. Check status.securid.com, and ask your administrator to resync the token.

Admin Console Down

The administrator console does not load, or you cannot make changes.

  1. Reload in a private window, and try another browser.
  2. Check you have the admin role for the change you want to make.
  3. Check status.securid.com, and report the page name and the time.

API Error

Calls to the RSA API fail or return an error.

  1. Check the status code. An access error usually means the credentials are wrong, too many calls means you should slow down, and a server error means a service-side problem.
  2. Confirm the credentials have not been revoked and are for the right environment.
  3. Retry with a growing delay, and check status.securid.com if several calls fail together.

Enrollment Failed

A new device or user cannot be enrolled for multi-factor sign-in.

  1. Check the enrolment link has not expired, and request a new one from your administrator.
  2. Check the device is supported and has the app installed.
  3. Check status.securid.com, and report the time to your administrator.

Still not working?

Contact your organisation's IT or security administrator first, since they manage user enrolment, tokens and policies. For a platform-wide problem, contact RSA support through the help option on its website. Have your organisation name, the user name, the exact error text, and the time with your time zone. Never send one-time codes, tokens, passwords or security keys in a message. Live incident updates are on status.securid.com.

Most multi-factor problems come from a clock setting, an expired enrolment or a missed notification, and they usually clear once that is checked. The status page shows live incidents, so you can see whether the problem is on RSA's side.

Frequently asked questions about RSA ID Plus

Is RSA ID Plus down right now?

No. Based on the latest status data on this page, RSA ID Plus (securid.com) is up and running normally. The most recent incident, "IN Authentication Service Incident", was resolved (last update Oct 2, 2026).

What should I do if RSA ID Plus is not working for me?

First rule out your side: reload the page, try another browser or device, clear the cache and cookies for securid.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.

What was the most recent RSA ID Plus incident?

The most recent incident on record is "IN Authentication Service Incident", last updated on Oct 2, 2026. It has been resolved.

How do I report a problem with RSA ID Plus?

Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.

Where is the official RSA ID Plus status page?

The official status page for RSA ID Plus is status.securid.com.

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