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Salt Edge down?

Saltedgestatus.com is the public status page for Salt Edge, a fintech company providing open banking and financial data aggregation APIs. Salt Edge connects to thousands of banks worldwide to enable account information, payment initiation and PSD2 compliance solutions for banks and fintechs. The status page reports the real-time availability of Salt Edge's API, dashboard and specific bank provider connections, along with incidents, degraded services and maintenance notices. Clients use it to monitor connectivity and troubleshoot data or payment issues.

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Recent User Report Trends for Salt Edge

Aggregated reports in the last 48 hours.

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User Reports for Salt Edge

Recent issues reported by users from around the world.

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How to fix Salt Edge not working

This is the status page for Salt Edge, an open banking platform that connects businesses to bank data and payments through APIs. If your data feed or API is failing, check this page first. An active incident here means the problem is on Salt Edge's side, or with a specific bank connection. If everything shows as working, the cause is more likely your integration or your customer's bank login.

Jump to what you are seeing

API Down

Calls to the Salt Edge API fail or time out.

  1. Check the status code. A 401 or 403 means the app key or permission is wrong, a 429 means too many calls, and a 5xx means a platform-side problem.
  2. Check this status page for an API incident.
  3. Retry with a growing delay, and do not repeat a payment call without checking its status first.

Bank Connection Failed

A customer cannot connect their bank account. The bank's own service, or a login step at the bank, is usually the cause.

  1. Check this status page for an incident affecting that bank.
  2. Ask the customer to try again, and to complete the bank's own login and approval step.
  3. If the bank is listed as working, ask the customer to try another bank connection method if one is offered.

Website Down

The Salt Edge website or documentation does not load for you.

  1. Open the page in a private window and on another network.
  2. Check this status page for an incident.
  3. If only your network is affected, ask IT to check the firewall.

Payment Failed

A payment initiated through an open banking connection does not complete.

  1. Check the payment status in your integration. A pending status is not yet a failure.
  2. Ask the customer to check the approval step at their bank.
  3. Do not start the payment again until the first one has a final status.

Dashboard Login Failed

Sign-in to the Salt Edge dashboard is refused.

  1. If the message says the password is wrong, reset it and check spam.
  2. Check you are signing in to the account and environment your team uses.
  3. Ask your administrator to confirm your user has access.

Data Sync Issues

Account or transaction data from a bank is late or missing in your system.

  1. Check the connection's last successful update time.
  2. Wait for the next refresh before deciding data is missing, since banks update on their own schedule.
  3. Check this status page for a data incident at that bank.

Slow API Response

API calls take much longer than usual to return.

  1. Check this status page for a performance incident.
  2. Check your own timeout is long enough for the call, but not so long that it blocks other work.
  3. Try again later, and report the call type and the time to support if it stays slow.

Still not working?

If the problem continues and this status page shows no incident, contact your Salt Edge account contact or the support route in your agreement. Have your app name, the bank or connection involved, the exact error code, and the time it started with your time zone. Never send customer bank logins, access tokens or account numbers in a support message. Live incident updates are on www.saltedgestatus.com.

Most open banking problems come from a bank's own service, a login step or a refresh that has not run yet, and they usually clear once that is checked. The status page shows live incidents and maintenance notices, so you can see whether the problem is on the platform or at a particular bank.

Frequently asked questions about Salt Edge

Is Salt Edge down right now?

We cannot confirm an outage for Salt Edge (saltedgestatus.com) at the moment, and we have no live automated check result to show for it. This page relies on incident updates and reports from users.

What should I do if Salt Edge is not working for me?

First rule out your side: reload the page, try another browser or device, clear the cache and cookies for saltedgestatus.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.

How do I report a problem with Salt Edge?

Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.

Where is the official Salt Edge status page?

The official status page for Salt Edge is www.saltedgestatus.com.

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