Status as of
Purelink down?
PureLink is a New Zealand internet service provider offering broadband and connectivity services to homes and businesses. Its services typically include fibre broadband plans, wireless internet options, and business connectivity solutions, with a focus on reliable performance, straightforward pricing and local customer support. Providers like PureLink help New Zealanders access fast internet for work, study, streaming and gaming, often serving regional communities. The website presents plans, coverage checks and account support information.
I have a problem with Purelink
Select the type of problem you're facing to help us and other users.
Recent User Report Trends for Purelink
Aggregated reports in the last 48 hours.
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User Reports for Purelink
Recent issues reported by users from around the world.
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How to fix Purelink not working
Purelink provides internet and network services in New Zealand. Customers use its portal to manage their service, check their network status and sign in to their account. Find your symptom below. Most problems come from a sign-in, your router or modem, a service outage in your area, or the provider's own system. Restart your router and check the network status before you contact support.
Jump to what you are seeing
Website
The Purelink website does not load for you.
- Open the page in a private window and on another network.
- Check status.purelink.nz for an active incident.
- If only your network is affected, ask your IT contact to check the firewall.
Login
Sign-in to your account is refused.
- If the password is refused, reset it through the official route and check spam.
- Check you are using the account email address for your service.
- Try a private window to rule out an old session.
Network Status
You have no internet, or the service is slow.
- Restart your modem and router, and wait for the lights to settle.
- Check the network status page for an outage in your area.
- If the outage is not shown, contact support with your account number and the time, not your password.
Still not working?
Contact Purelink support through the help option on its website or your account's contact number. Have your account email address, the exact error text, your modem or router model, and the time with your time zone. Never send your password in a support message. Live incident updates are on status.purelink.nz.
Most home and business internet problems come from the modem or router or a local outage, and they usually clear after a restart or once the outage is fixed. The status page shows live incidents, so you can see whether the problem is in your area.
Frequently asked questions about Purelink
Is Purelink down right now?
We cannot confirm an outage for Purelink (purelink.nz) at the moment, and we have no live automated check result to show for it. This page relies on incident updates and reports from users.
What should I do if Purelink is not working for me?
First rule out your side: reload the page, try another browser or device, clear the cache and cookies for purelink.nz, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.
How do I report a problem with Purelink?
Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.
Where is the official Purelink status page?
The official status page for Purelink is status.purelink.nz.
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