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Proemion is a German telematics and data company serving manufacturers of mobile machinery in construction, agriculture, material handling and specialty vehicles. It provides telematics hardware, CAN-bus communication products and a cloud data platform that collects machine data such as location, operating hours, fault codes and fuel consumption. OEMs and dealers use Proemion's solutions to monitor fleets remotely, perform predictive maintenance, improve service and develop new data-driven business models. The company emphasises open, secure and scalable machine connectivity.

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I have a problem with Proemion

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Recent User Report Trends for Proemion

Aggregated reports in the last 48 hours.

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User Reports for Proemion

Recent issues reported by users from around the world.

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How to fix Proemion not working

Proemion provides telematics hardware and a cloud data platform that collects machine data, such as location, operating hours and fault codes, for manufacturers and dealers of mobile machinery. Fleet and service staff use it. Find your symptom below. Most problems come from a device connection, a data feed, a sign-in, or the platform itself.

Jump to what you are seeing

Portal Down

The Proemion portal does not load for you.

  1. Open the page in a private window and on another network.
  2. Check status.proemion.com for an active incident.
  3. If only your network is affected, ask IT to check the firewall.

Login Failed

Sign-in is refused. Check you are using the account for your company and the machines you manage.

  1. If the message says the password is wrong, reset it and check spam.
  2. Check your user has access to the fleet or customer you need.
  3. Try a private window to rule out an old session.

Data Not Syncing

Machine data is late or missing in the platform.

  1. Check the time of the last data point for that machine.
  2. If you can reach the machine, check its device has power and a connection.
  3. Check the device's connection status in the portal, and wait for the next update before deciding the data is missing.
  4. If one machine is stale and the rest update, the problem is that machine's device.

API Down

Calls to the Proemion API fail or time out.

  1. Check the status code. A 401 or 403 means the key or permission is wrong, a 429 means too many calls, and a 5xx means a platform-side problem.
  2. Confirm the API key has not been changed or revoked.
  3. Retry with a growing delay.
  4. Check status.proemion.com if several calls fail together.

Mobile App Down

The mobile app does not open, or it does not show your machines.

  1. Close the app and open it again, and check the phone has a connection.
  2. Update the app from your app store.
  3. Sign out and back in. If the web portal works but the app does not, report it with your phone model and app version.

No Machine Data

A machine shows no data at all. The device may not be installed, activated, or connected to the platform.

  1. Check the device is installed and switched on, and that it is registered to the machine in the portal.
  2. Check the device has power and a mobile or network connection.
  3. Check the device's activation status. A device that is not activated will not send data.
  4. If it still shows no data, send the machine ID and the time to your Proemion contact.

Dashboard Error

A dashboard screen shows an error, or its charts do not load.

  1. Reload in a private window with extensions turned off.
  2. Shorten the date range if the charts are blank.
  3. If one widget fails, note its name and the time.

Still not working?

If it still does not work, contact your Proemion account contact or your machine's service provider first, since they can check the device. For a platform-wide problem, use the help option in the portal or on proemion.com. Have the machine ID, the customer or fleet name, the exact error text, and the time it started with your time zone. Never send credentials in a support message. Live incident updates are on status.proemion.com.

Most telematics problems come from a device that is off or out of signal, or a data feed that has not updated yet, and they usually clear once that is checked. The status page shows live platform incidents, so you can see whether the problem is on Proemion's side.

Frequently asked questions about Proemion

Is Proemion down right now?

We cannot confirm an outage for Proemion (proemion.com) at the moment, and we have no live automated check result to show for it. This page relies on incident updates and reports from users.

What should I do if Proemion is not working for me?

First rule out your side: reload the page, try another browser or device, clear the cache and cookies for proemion.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.

How do I report a problem with Proemion?

Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.

Where is the official Proemion status page?

The official status page for Proemion is status.proemion.com.

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