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Orbee is an automotive marketing technology company that provides a customer data and analytics platform for car dealerships and dealer groups. It connects website activity, CRM, inventory, and dealership management system data to identify in-market shoppers, attribute sales to marketing channels, and power smarter advertising audiences. Orbee also offers digital advertising management and personalised website experiences. Dealers use its insights to understand which campaigns drive vehicle sales and service revenue, reduce wasted ad spend and sell more cars.
I have a problem with Orbee
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Recent User Report Trends for Orbee
Aggregated reports in the last 48 hours.
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User Reports for Orbee
Recent issues reported by users from around the world.
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How to fix Orbee not working
Orbee is a marketing data platform for car dealerships. It links website activity, the CRM and inventory data to show which campaigns sell cars. Dealers and marketing staff use it. Find your symptom below. Most problems come from a sign-in, a tracking tag, a data feed, a report setting, or the platform itself.
Jump to what you are seeing
Website Down
The Orbee website or dashboard does not load for you.
- Open the page in a private window and on another network.
- Check status.orbee.com for an active incident.
- If only your dealership network is affected, ask IT to check the firewall.
Login Issues
Sign-in is refused, or you can sign in but cannot see your dealership's data.
- If the message says the password is wrong, reset it and check spam.
- Check you are on the account for your dealership group, since another account may show no data.
- Ask your administrator to confirm your access to the dealership.
- Try a private window to rule out an old session.
Reporting Delay
Reports show data that is behind the latest sales or visits. Feeds from the CRM and the website update on their own schedule.
- Check the date of the latest data shown on the report.
- Wait for the next data update before deciding anything is missing.
- Check the CRM or inventory feed is still connected and that its last sync finished.
- If the gap continues for several days, send the report name and dates to support.
API Error
Calls to the Orbee API fail or return an error.
- Check the status code. A 401 or 403 means the key or permission is wrong, a 429 means too many calls, and a 5xx means a platform-side problem.
- Confirm the API key has not been changed or revoked.
- Retry with a growing delay.
- Check status.orbee.com if several calls fail together.
Tracking Issues
The tracking tag on the dealership website is not recording visits or actions.
- Check the tracking tag is installed on every page you need, and is not blocked by a consent setting or an ad blocker.
- Visit the site yourself in a private window and check the visit appears in the tool.
- Check the tag was not removed by a recent website update.
- If it still does not record, send the site address and the time to support.
Dashboard Loading
The dashboard is slow to load, or stays on a loading screen.
- Narrow the date range and the dealership filter, since a very wide range is slower.
- Reload in a private window with extensions turned off.
- Try another browser if the dashboard stays on loading.
- If it is slow for everyone, check the status page and tell your administrator.
Still not working?
If it still does not work, contact your Orbee account contact, or use the help option in the platform or on orbee.com. Have your dealership group name, the report or dashboard name, the exact error text, and the time it started with your time zone. Do not send customer personal data in a support message. Live incident updates are on status.orbee.com.
Most dealership data problems come from a feed, a tag or a filter, and they usually clear once that is corrected. The status page shows live platform incidents, so you can see whether the problem is on Orbee's side.
Frequently asked questions about Orbee
Is Orbee down right now?
We cannot confirm an outage for Orbee (orbee.com) at the moment, and we have no live automated check result to show for it. This page relies on incident updates and reports from users.
What should I do if Orbee is not working for me?
First rule out your side: reload the page, try another browser or device, clear the cache and cookies for orbee.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.
How do I report a problem with Orbee?
Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.
Where is the official Orbee status page?
The official status page for Orbee is status.orbee.com.
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