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Ocrolus down?
Ocrolus is a fintech company that uses AI and human-in-the-loop verification to analyse financial documents for lenders. It automatically classifies and extracts data from bank statements, pay stubs, tax forms and other documents, detects fraud and tampering, and generates cash flow analytics and income calculations. Ocrolus integrates with loan origination systems for small business lending, mortgages and consumer lending. Lenders use Ocrolus to automate underwriting, reduce manual review, speed decisions and prevent fraud.
I have a problem with Ocrolus
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Recent User Report Trends for Ocrolus
Aggregated reports in the last 48 hours.
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User Reports for Ocrolus
Recent issues reported by users from around the world.
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How to fix Ocrolus not working
Ocrolus analyses financial documents for lenders. It reads bank statements, pay stubs and tax forms, checks them for fraud and calculates income and cash flow. Lending teams use it in their underwriting. Find your symptom below. Most problems come from a document that is unclear or unsupported, a sign-in, a connection to a loan system, or the platform itself. Never send borrowers' bank details or financial documents in a support message.
Jump to what you are seeing
Website
The Ocrolus website does not load for you.
- Open the page in a private window and on another network.
- Check status.ocrolus.com for an active incident.
- If only your network is affected, ask IT to check the firewall.
Log in
Sign-in is refused.
- If the message says the password is wrong, reset it and check spam.
- Check you are using the account your lending team set up.
- Try a private window to rule out an old session.
Book demo
The demo request form does not submit, or the confirmation does not arrive.
- Check every required field is complete, with a valid work email address.
- Check spam for the confirmation.
- Try the form again later, or contact sales by the route on the Ocrolus website.
Free trial
A free trial does not start, or it shows as already used.
- Check whether your company already has a trial or a subscription.
- Check the sign-up email is confirmed, and that the form is complete.
- Check status.ocrolus.com, then contact sales with the account email and the time.
API
Calls to the Ocrolus API fail or return an error.
- Check the status code. An access error usually means the key is wrong, too many calls means you should slow down, and a server error means a service-side problem.
- Confirm the key is for the right environment and has not been revoked.
- Retry with a growing delay, and check status.ocrolus.com if several calls fail together.
Still not working?
Contact your organisation's Ocrolus administrator, or your lending operations lead, first. For a platform-wide problem, contact Ocrolus support through the help option in the platform or on its website. Have your organisation name, the application or document reference (not the borrower's details), the exact error text, and the time with your time zone. Never send bank statements, borrowers' personal details or passwords in a support message. Live incident updates are on status.ocrolus.com.
Most document-analysis problems come from an unclear file, a sign-in or a connection to the loan system, and they usually clear once that is checked. The status page shows live incidents, so you can see whether the problem is on Ocrolus's side.
Frequently asked questions about Ocrolus
Is Ocrolus down right now?
We cannot confirm an outage for Ocrolus (ocrolus.com) at the moment, and we have no live automated check result to show for it. This page relies on incident updates and reports from users.
What should I do if Ocrolus is not working for me?
First rule out your side: reload the page, try another browser or device, clear the cache and cookies for ocrolus.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.
How do I report a problem with Ocrolus?
Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.
Where is the official Ocrolus status page?
The official status page for Ocrolus is status.ocrolus.com.
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