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Nine Internet Solutions is a Swiss managed cloud and hosting provider. It offers managed Kubernetes, managed servers, cloud infrastructure, hosting for web applications and databases, object storage, and professional services, all operated from data centers in Switzerland. Nine emphasises data sovereignty, security, compliance with Swiss data protection laws, and 24/7 expert support. Swiss businesses, agencies, software companies and public institutions use Nine to run their critical applications and websites reliably within Switzerland.

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I have a problem with Nine

Select the type of problem you're facing to help us and other users.

Recent User Report Trends for Nine

Aggregated reports in the last 48 hours.

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User Reports for Nine

Recent issues reported by users from around the world.

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How to fix Nine not working

Nine is a Swiss managed cloud and hosting provider. It runs managed Kubernetes, servers, cloud infrastructure, web hosting, databases and object storage from data centres in Switzerland. Find your symptom below. Most problems come from a sign-in, a network or DNS record, a database connection, or an incident at the data centre. Check the status page before you restart a production service.

Jump to what you are seeing

Website Down

Your site, or the Nine website, does not load for you.

  1. Open the page in a private window and on another network.
  2. Check status.nine.ch for an active incident.
  3. If only your network is affected, ask IT to check the firewall.

Dashboard Login Failed

Sign-in to the dashboard is refused.

  1. Check you are using the dashboard address for your project, and that your two-factor device works.
  2. If the password is refused, reset it through the official route and check spam.
  3. Try a private window to rule out an old session.

Server Unreachable

A server does not respond to connections or to ping.

  1. Check the server is running in the dashboard, and that its firewall rules allow your connection.
  2. Check status.nine.ch for an incident in the data centre where the server runs.
  3. If the server stays unreachable, contact support with the server name and the time. Do not restart it more than once.

API Error

Calls to the Nine API fail or return an error.

  1. Check the status code. An access error usually means the key is wrong, too many calls means you should slow down, and a server error means a service-side problem.
  2. Confirm the key has not been revoked and is for the right project.
  3. Retry with a growing delay, and check status.nine.ch if several calls fail together.

DNS Issues

The domain does not point to your service, or it shows an old address.

  1. Check the DNS records at your DNS provider, and when they were last changed.
  2. Allow time for changes to spread, since old copies can stay cached.
  3. Check status.nine.ch, and contact support if the records are right but the domain still fails.

Database Connection

The application cannot connect to its database.

  1. Check the database is running, and that the connection details are current.
  2. Check your firewall allows the application to reach the database.
  3. Check the number of open connections, since a full pool refuses new ones.

Support Portal Down

The support portal does not load, so you cannot open a ticket.

  1. Try a private window and another network.
  2. Check status.nine.ch.
  3. If it stays down, contact support by the phone or email in your agreement, with the time.

Still not working?

Contact your organisation's Nine administrator, or the support route in your agreement, first. For a platform-wide problem, contact Nine support through the help option on the Nine website or the route in your agreement. Have your project name, the server or service name, the exact error text, and the time with your time zone. Never send passwords, SSH keys or customer data in a support message. Live incident updates are on status.nine.ch.

Most hosting problems come from a server that has stopped, a DNS record or a connection setting, and they usually clear once that is checked. The status page shows live incidents, so you can see whether the problem is on Nine's side.

Frequently asked questions about Nine

Is Nine down right now?

We cannot confirm an outage for Nine (nine.ch) at the moment, and we have no live automated check result to show for it. This page relies on incident updates and reports from users.

What should I do if Nine is not working for me?

First rule out your side: reload the page, try another browser or device, clear the cache and cookies for nine.ch, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.

How do I report a problem with Nine?

Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.

Where is the official Nine status page?

The official status page for Nine is status.nine.ch.

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