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Next Identity is a customer identity and access management (CIAM) provider. Its cloud platform helps brands manage consumer registration, login, social sign-in, passwordless authentication, consent and preference management, and customer profiles across websites and apps, with a focus on privacy compliance and user experience. Next Identity integrates with marketing and customer data systems so brands can build trusted first-party data. Consumer brands in automotive, retail, media and other industries use Next Identity to secure customer accounts.
I have a problem with Next Identity
Select the type of problem you're facing to help us and other users.
Recent User Report Trends for Next Identity
Aggregated reports in the last 48 hours.
What is Next Identity's current status?
All systems are operational
No active incidents reported.
Incident history: past 7 days
times in UTCToday
Yesterday
Oct 30, 2026
Oct 29, 2026
Oct 28, 2026
Oct 27, 2026
Oct 26, 2026
User Reports for Next Identity
Recent issues reported by users from around the world.
No user reports for Next Identity in the last 30 days.
Experiencing an issue? Add your report:
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Records last verified September 2026.
How to fix Next Identity not working
Next Identity provides identity verification and login services. Businesses use it to register users, verify their identity, enable multi-factor authentication and let them sign in securely. Find your symptom below. Most problems come from a sign-in, an identity check that did not pass, a device that needs enrolling, or the platform itself. Never share one-time codes or identity documents in a support message.
Jump to what you are seeing
Login Failed
Sign-in is refused.
- If the password is refused, reset it through the official route and check spam.
- Check the one-time code is entered in full and before it expires.
- Try a private window to rule out an old session.
Website Down
The Next Identity website or sign-in page does not load for you.
- Open the page in a private window and on another network.
- Check status.nextidentity.io for an active incident.
- If only your network is affected, ask IT to check the firewall.
API Error
Calls to the Next Identity API fail or return an error.
- Check the status code. An access error usually means the key is wrong, too many calls means you should slow down, and a server error means a service-side problem.
- Confirm the key has not been revoked and is for the right environment.
- Retry with a growing delay, and check status.nextidentity.io if several calls fail together.
Registration Failed
A new user cannot complete registration.
- Check the user's details are complete, and that they are using the right email or phone number.
- Check the link or code has not expired, and request a new one once.
- Check status.nextidentity.io, and report the time to your administrator.
MFA Issues
A second-step code or device does not work.
- Check the device's time is set to automatic, since a wrong clock can fail a code.
- Check the code is for the right account, and that the device is still enrolled.
- Check status.nextidentity.io, and ask your administrator to re-enrol the device if needed.
Dashboard Down
The admin dashboard does not load, or you cannot make changes.
- Reload in a private window, and try another browser.
- Check you have the admin role for the change you want to make.
- Check status.nextidentity.io, and report the page name and the time.
Slow Response
Sign-in or verification takes a long time to respond.
- Check your connection, and try again once.
- Try again at a quieter time of day.
- If it is slow for everyone, check status.nextidentity.io.
Still not working?
Contact your organisation's Next Identity administrator or your IT security lead first, since they manage users, policies and enrolment. For a platform-wide problem, contact Next Identity support through the help option on its website. Have your organisation name, the user name, the exact error text, and the time with your time zone. Never send one-time codes, identity documents or passwords in a message. Live incident updates are on status.nextidentity.io.
Most identity problems come from a clock setting, an expired code or an enrolment step, and they usually clear once that is checked. The status page shows live incidents, so you can see whether the problem is on Next Identity's side.
Frequently asked questions about Next Identity
Is Next Identity down right now?
No. Based on the latest status data on this page, Next Identity (nextidentity.io) is up and running normally.
What should I do if Next Identity is not working for me?
First rule out your side: reload the page, try another browser or device, clear the cache and cookies for nextidentity.io, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.
How do I report a problem with Next Identity?
Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.
Where is the official Next Identity status page?
The official status page for Next Identity is status.nextidentity.io.