Incident History for Mx
A complete log of all past incidents, outages, and scheduled maintenance.
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applies to the 15 loadedMX core systems scheduled maintenance
Scheduled
Affected Components
Scheduled
on Oct 26, 2026
MX core systems and services are scheduled for maintenance on November 16, 2026, with minimal impact expected.
Scheduled For
Nov 16, 2026, 3:00 AM UTC to Nov 16, 2026, 6:59 AM UTC
Scheduled MX core systems maintenance
Completed
Affected Components
Completed
on Oct 26, 2026
Scheduled maintenance on MX core systems has concluded and all affected components are operating normally.
Under Maintenance
on Oct 26, 2026
Scheduled maintenance on MX core systems and services has started and is in progress.
Scheduled For
Oct 26, 2026, 2:00 AM UTC
Scheduled
on Oct 25, 2026
MX core systems and services will undergo scheduled maintenance on October 26, 2026, with minimal impact expected for up to 10 minutes.
Scheduled For
Oct 26, 2026, 2:00 AM UTC to Oct 26, 2026, 5:59 AM UTC
MX annual disaster recovery exercise maintenance
Completed
Affected Components
Completed
on Oct 18, 2026
The scheduled Disaster Recovery exercise has concluded and all traffic has returned to normal routing; all systems are operating normally.
Under Maintenance
on Oct 18, 2026
Scheduled MX disaster recovery exercise is in progress; production traffic partially routed through secondary data center while services remain available.
Scheduled For
Oct 18, 2026, 1:59 AM UTC
Scheduled
on Oct 17, 2026
Scheduled maintenance on October 18, 2026 for MX disaster recovery exercise; services expected to remain available with possible brief latency increases.
Scheduled For
Oct 18, 2026, 2:00 AM UTC to Oct 18, 2026, 5:00 AM UTC
Instant Account Verification Intermittent Failures
Resolved
Affected Components
Resolved
on Oct 14, 2026
The Instant Account Verification incident is resolved and services are operating normally.
Monitoring
on Oct 14, 2026
A fix has been applied and services are recovering; monitoring continues to confirm stability.
Identified
on Oct 14, 2026
Fix for intermittent Instant Account Verification failures is still in progress; recovery time not yet known.
Identified
on Oct 14, 2026
Cause of intermittent Instant Account Verification failures identified; fix in progress while some customers still see errors or delays.
... and 1 more update(s). Click to view the full timeline.
MX High Priority Maintenance Notification
Completed
Affected Components
Completed
on Oct 5, 2026
Scheduled maintenance concluded and all systems are operating normally.
Scheduled For
Oct 5, 2026, 2:00 AM UTC
Under Maintenance
on Oct 5, 2026
Maintenance is in progress across Connectivity, Data, Experience, and API components, having started October 5, 2026 at 2:00 AM UTC.
Scheduled For
Oct 5, 2026, 2:00 AM UTC
MX High Priority Maintenance
Resolved
Affected Components
Resolved
on Oct 2, 2026
The earlier MX platform incident has been fully resolved after teams confirmed no further recurrence.
Resolved
on Oct 2, 2026
The issue affecting MX products has been resolved and services are operating normally while monitoring continues.
Identified
on Oct 2, 2026
Root cause identified for MX incident; a fix is being deployed with updates every 15 minutes.
MX High Priority Maintenance
Scheduled
Affected Components
Scheduled
on Oct 2, 2026
Scheduled maintenance on October 5, 2026, from 2:00 AM to 3:00 AM UTC, may impact MX production services for up to 1 hour.
Scheduled For
Oct 5, 2026, 2:00 AM UTC to Oct 5, 2026, 3:00 AM UTC
MX Core Systems Scheduled Maintenance
Scheduled
Affected Components
Scheduled
on Sep 22, 2026
Scheduled maintenance on October 26, 2026 may briefly impact MX core systems and services for up to 10 minutes.
Scheduled For
Oct 26, 2026, 2:00 AM UTC to Oct 26, 2026, 5:59 AM UTC
MX maintenance in progress
Completed
Affected Components
Completed
on Sep 21, 2026
Scheduled MX maintenance has concluded and all systems are operating normally.
Under Maintenance
on Sep 21, 2026
Scheduled MX maintenance is in progress, affecting connectivity, data, experience, and API components; completion notice to follow.
Scheduled For
Sep 21, 2026, 2:00 AM UTC
MX annual disaster recovery exercise
Scheduled
Affected Components
Scheduled
on Sep 16, 2026
MX will run its annual disaster recovery exercise on October 18, 2026; services should remain available with possible brief latency and error increases.
Scheduled For
Oct 18, 2026, 2:00 AM UTC to Oct 18, 2026, 5:00 AM UTC
Confirm you are receiving the new MX status updates
Scheduled
Affected Components
Scheduled
on Aug 28, 2026
MX status page moved to a new platform; confirm receipt of new notification sender and update approved senders list if needed.
Scheduled For
Aug 27, 2026, 5:50 PM UTC to Aug 27, 2026, 5:50 PM UTC
MX Status Page Migration
Completed
Affected Components
Completed
on Aug 27, 2026
MX has migrated its status page to a new platform; the page remains at status.mx.com and subscriptions were migrated automatically.
Customer Analytics Dashboard Issue Resolved
Resolved
Affected Components
Resolved
on Aug 21, 2026
The issue affecting Customer Analytics dashboards has been fully resolved and all services have returned to normal.
Resolved
on Aug 21, 2026
The issue affecting Customer Analytics dashboards has been resolved, and services are operating normally. We are monitoring for stability.
Resolved
on Aug 21, 2026
Investigating a service disruption affecting Customer Analytics dashboards, causing missing data for some users. Source identified, coordinating with vendor.
MX Maintenance Completed
Completed
Affected Components
Completed
on Aug 17, 2026
Scheduled maintenance for MX Core Systems has concluded, and all systems are operating normally.
Scheduled
on Aug 17, 2026
Scheduled maintenance for MX Core Systems has begun and is expected to last up to 4 hours, potentially impacting production services.
Scheduled For
Aug 17, 2026, 2:00 AM UTC to Aug 17, 2026, 5:59 AM UTC
Scheduled
on Aug 17, 2026
MX will perform scheduled maintenance on August 16, 2026, from 20:00 to 23:59 MDT, potentially impacting production services for up to 4 hours.
Scheduled For
Aug 17, 2026, 2:00 AM UTC to Aug 17, 2026, 5:59 AM UTC
Scheduled
on Aug 16, 2026
MX will perform scheduled maintenance on August 16, 2026, from 20:00 to 23:59 MDT, potentially impacting production services for up to 4 hours.
Scheduled For
Aug 17, 2026, 2:00 AM UTC to Aug 17, 2026, 5:59 AM UTC
Scheduled Maintenance for MX Core Systems
Scheduled
Affected Components
Scheduled
on Aug 14, 2026
MX will perform scheduled maintenance on August 16, 2026, from 20:00 to 23:59 MDT, potentially impacting production services for up to 4 hours.
Scheduled For
Aug 17, 2026, 2:00 AM UTC to Aug 17, 2026, 5:59 AM UTC