Incident History for Movingimage

The VideoManager Pro upload and video management failure is resolved after reverting a faulty network routing configuration.

The identified issue is now mitigated and affected VideoManager Pro services are being monitored.

The cause of the VideoManager Pro upload and video management failure has been identified and a fix is underway.

The playout issue with VideoManager Pro's New Player has been resolved.

A fix has been implemented for the VideoManager Pro playout issue and we are monitoring the results.

We have identified an issue affecting VideoManager Pro, causing playout to not work. We are investigating and will provide updates.

Scheduled maintenance on Authentication and SSO has been completed.

Scheduled maintenance on Authentication and SSO is in progress and may briefly interrupt login and account services.

Scheduled maintenance on Authentication and SSO may briefly interrupt login and account services on August 25, 2026.

Scheduled maintenance on Authentication and SSO may briefly interrupt login and account services on August 25, 2026.

An issue affecting authentication was identified and resolved; all services are operational since 10:18 CEST.

The issue with video transcoding not finishing has been resolved.

The issue is mitigated and the affected services are being monitored.

Investigating an issue where transcoding of videos doesn't finish, affecting VideoManager Pro.

The issue with thumbnails and storyboards is resolved and services are restored.

The issue with thumbnails and storyboards is mitigated and services are being monitored.

We are continuing to work on a fix for the intermittent unavailability of thumbnails and storyboards.

Thumbnails and storyboards are intermittently unavailable; cause identified, working to resolve.