Incident History for Mailprotector

CloudFilter outbound relay delays are resolved; outbound emails are performing as expected.

CloudFilter outbound relay delays are being monitored after added resources were applied to reduce impact.

CloudFilter outbound relay delays and connection refusals are under investigation, with added resources applied to reduce immediate impact.

The Shield connection timeouts and rate limiting incident has been resolved.

Queues are caught up and normal mail flow is being observed while monitoring continues through the business day.

Mailprotector has mitigated Shield connection timeouts and rate limiting; queues are draining and expected to clear within the hour while investigation continues.

Mailprotector continues investigating reports of connection timeouts or rate limiting affecting some domains using Shield.

The scheduled maintenance for Shield has been completed.

Scheduled maintenance for Shield is currently in progress, with updates to follow.

Maintenance on Shield will begin as scheduled in 60 minutes, potentially causing brief mail flow delays.

Scheduled maintenance on Shield on August 3, 2026, may cause brief mail flow delays.

Slow Shield message processing caused delays; issue identified and resolved, queues caught up, performance normal.

Slow Shield message processing caused delays; issue identified and resolved, queues catching up, monitoring continues.