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Kushki down?
Kushki is a Latin American payments company, founded in Ecuador, that provides a payment infrastructure and gateway for businesses across the region. Its platform lets merchants accept cards, bank transfers, cash payments and local methods in countries such as Mexico, Colombia, Peru, Chile and Ecuador, with acquiring capabilities, fraud prevention, subscriptions, payouts and payment links. Kushki connects directly with local networks to improve approval rates and reduce costs. E-commerce, fintech and enterprise companies use Kushki to process payments.
I have a problem with Kushki
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Recent User Report Trends for Kushki
Aggregated reports in the last 48 hours.
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User Reports for Kushki
Recent issues reported by users from around the world.
No user reports for Kushki in the last 30 days.
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How to fix Kushki not working
Kushki is a payments company for businesses in Latin America. It accepts cards, bank transfers, cash payments and local methods through its gateway, and it also offers fraud prevention, subscriptions and payouts. Find your symptom below. The button labels are kept in Spanish as they appear on the site: Sitio Web means website, Pagos means payments, and API is the same in both languages. Never share your secret API keys, and never put card details in a support message.
Jump to what you are seeing
Sitio Web
Sitio Web means website. The Kushki site does not load for you.
- Open the page in a private window and on another network.
- Check status.kushkipagos.com for an active incident.
- If only your network is affected, ask IT to check the firewall.
API
API calls fail or time out, so payments cannot be taken.
- Check the status code. An access error usually means the key is wrong for the environment, too many calls means you should slow down, and a server error means a service-side problem.
- Confirm you are using the right keys for the test or live environment.
- Retry with a growing delay, and check status.kushkipagos.com if several calls fail together.
Pagos
Pagos means payments. A payment is declined, stays pending or does not complete.
- Check the payment's status in your dashboard before you ask the customer to pay again, so you do not charge twice.
- Read the decline reason shown on the payment, if there is one.
- Check the payment method is enabled for that country and currency.
Still not working?
If it still does not work, contact Kushki support through the help option on the Kushki website, or through the contact your account manager gave you. Have your merchant name, the payment or transaction reference, the exact error text, the country, and the time it started with your time zone. Never send card numbers, security codes or secret API keys in a support message. Live incident updates are on status.kushkipagos.com.
Most payment problems come from a key setting, a declined payment or a method that is not enabled for the country, and they usually clear once that is checked. The status page shows live incidents, so you can see whether the problem is on Kushki's side.
Frequently asked questions about Kushki
Is Kushki down right now?
We cannot confirm an outage for Kushki (kushkipagos.com) at the moment, and we have no live automated check result to show for it. This page relies on incident updates and reports from users.
What should I do if Kushki is not working for me?
First rule out your side: reload the page, try another browser or device, clear the cache and cookies for kushkipagos.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.
How do I report a problem with Kushki?
Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.
Where is the official Kushki status page?
The official status page for Kushki is status.kushkipagos.com.
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