Incident History for Kentik

The emergency maintenance incident affecting the US SaaS cluster is resolved and the impact is believed to be over.

Emergency maintenance is underway in the US SaaS cluster, affecting the Web Portal, Flow Ingest, and Query.

Emergency maintenance is underway in the US SaaS cluster, affecting the Web Portal, Flow Ingest, and Query.

Scheduled network maintenance on the Kentik SaaS US Cluster has been completed, affecting the Web Portal, REST API, Flow Ingest, and BGP components.

The issue causing KDE Query errors has been resolved.

The fix has been deployed and query errors have subsided; Kentik is continuing to monitor the situation.

Kentik has identified elevated KDE query errors affecting the Query component and is deploying a fix.

Kentik is investigating elevated KDE query errors affecting the Query component.

Scheduled maintenance on the Web Portal support ticket integration has been completed.

Scheduled maintenance on the Web Portal support ticket integration is currently in progress.

Scheduled maintenance on the Web Portal support ticket integration begins in 60 minutes.

The tagging degradation incident has been resolved.

A fix has been implemented for degraded tagging services and we are monitoring the results.

Tagging services are degraded and the issue has been identified while next steps are explored.

NMS alert evaluation delays in the Kentik SaaS US Cluster have been resolved and the impact is over.

NMS alert processing delays in the SaaS EMEA cluster have been resolved; queues are processed and alert evaluation is back to standard pace.

High latency in NMS Alert evaluation caused notification delays; service restored and issue resolved.

The NMS Alert evaluation high latency incident has been resolved.

The KDE query failure incident on the Kentik SaaS US Cluster has been resolved.

A fix has been implemented for KDE query failures on the SaaS US Cluster and we are monitoring the results.

Kentik is investigating an increase in KDE query failures on the SaaS US Cluster.

The portal instability caused by API errors has been resolved.

A fix has been implemented for the portal instability caused by API errors, and Kentik is monitoring the results.

Kentik is investigating high API errors preventing some users from accessing the portal.

The scheduled database maintenance has been completed successfully, affecting Web Portal and Query.

Scheduled database maintenance is currently in progress, affecting Web Portal and Query.

Scheduled database maintenance will begin in 60 minutes, affecting Web Portal and Query.

The issue with Synthetic Test Failures has been resolved and tests are showing correct results.

A fix has been pushed for Synthetic Test Failures and results are being monitored.

Kentik is investigating an increase in Synthetic Test Failures affecting Synthetics Ingest.