Status as of

Jira Software logo

Jira Software down?

This is the official status page for Jira Software, Atlassian's agile project management tool for software teams, now part of the unified Jira product. The page reports the real-time operational health of the cloud service, including components such as the web application, boards and backlogs, search, notifications, automation, development tool integrations, mobile apps and APIs. It displays active incidents, maintenance windows and past incident history. Development teams use it to check whether Jira problems originate from Atlassian.

Jira Software status preview image

I have a problem with Jira Software

Select the type of problem you're facing to help us and other users.

Recent User Report Trends for Jira Software

Aggregated reports in the last 48 hours.

Official Status Unavailable

We couldn't load live incident data from the official status page for jira-software.status.atlassian.com at this time. Please try again later.

User Reports for Jira Software

Recent issues reported by users from around the world.

Experiencing an issue? Add your report:

Stop refreshing this page

We'll email you the moment Jira Software goes down — and again when it's back.

How to fix Jira Software not working

This is the status page for Jira Software, the software development tracking product from Atlassian. It shows live incidents for boards, backlogs, automation and notifications. Find your symptom below. Most problems come from a sign-in, a board or project setting, an automation rule, or the service itself. Check this status page first, since it is the best place to see a live incident.

Jump to what you are seeing

Website Down

Jira Software does not load for you.

  1. Open the page in a private window and on another network.
  2. Check this status page for an active incident.
  3. If only your network is affected, ask IT to check the firewall.

Login Failed

Sign-in is refused.

  1. If the password is refused, reset it through the official route and check spam.
  2. Check you are using the Atlassian account that has access to the site.
  3. Try a private window to rule out an old session.

Slow Performance

Boards and issues are slow to load.

  1. Narrow the board's filter, and close other tabs you do not need.
  2. Try again at a quieter time of day.
  3. If it is slow for everyone, check this status page.

API Issues

Calls to the Jira API fail or return an error.

  1. Check the status code. An access error usually means the token is wrong or has expired, too many calls means you should slow down, and a server error means a service-side problem.
  2. Confirm the token has not been revoked and has access to the project.
  3. Retry with a growing delay, and check this status page if several calls fail together.

Automation Failed

An automation rule does not run, or it fails.

  1. Read the automation's audit log for the first failed step.
  2. Check the rule is turned on, and that its actor still has permission.
  3. Check this status page, and run the rule once the cause is fixed.

Boards Not Loading

A board stays blank, or its issues do not show.

  1. Check the board's filter and the project you have access to.
  2. Reload in a private window, and try another browser.
  3. Check this status page, and report the board name and the time.

Mobile App Down

The Jira mobile app will not open, sign in, or show issues.

  1. Update the app from your app store, and restart your phone.
  2. Check your connection, and try switching between Wi-Fi and mobile data.
  3. Sign out and back in.

Email Notifications

Notification emails are delayed or do not arrive.

  1. Check your notification settings for the project, and that the event is one you have chosen to receive.
  2. Check the email is not in spam.
  3. Check this status page, and report the time if notifications stay missing.

Still not working?

Contact your organisation's Jira administrator first, since they manage sites, projects and permissions. For a platform-wide problem, contact Atlassian support through the help option on the Atlassian website. Have your site name, the project or issue key, the exact error text, and the time with your time zone. Never send passwords, API tokens or private ticket content in a support message. Live incident updates are on jira-software.status.atlassian.com.

Most Jira problems come from a permission, a filter or a sign-in, and they usually clear once that is checked. This status page shows live incidents, so you can see whether the problem is on Atlassian's side.

Frequently asked questions about Jira Software

Is Jira Software down right now?

We cannot confirm an outage for Jira Software (jira-software.status.atlassian.com) at the moment, and we have no live automated check result to show for it. This page relies on incident updates and reports from users.

What should I do if Jira Software is not working for me?

First rule out your side: reload the page, try another browser or device, clear the cache and cookies for jira-software.status.atlassian.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.

How do I report a problem with Jira Software?

Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.

Where is the official Jira Software status page?

The official status page for Jira Software is jira-software.status.atlassian.com.

Advanced Domain Info Unavailable

We couldn't load advanced domain and security information for jira-software.status.atlassian.com at this time. Please try again later.