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Instanda down?
INSTANDA is a no-code insurance core platform that allows insurers, MGAs and brokers to design, launch and manage insurance products quickly. Users can configure products, rating, underwriting rules, documents and customer journeys without coding, then handle quotes, policy administration, renewals, mid-term adjustments and billing. The cloud platform supports personal, commercial and specialty lines, with APIs for embedded insurance and distribution partnerships. Insurance companies use INSTANDA to bring new products to market in weeks rather than months and modernise legacy systems.
I have a problem with Instanda
Select the type of problem you're facing to help us and other users.
Recent User Report Trends for Instanda
Aggregated reports in the last 48 hours.
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User Reports for Instanda
Recent issues reported by users from around the world.
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How to fix Instanda not working
INSTANDA is a no-code insurance platform for insurers, MGAs and brokers. Product teams design products and rules, and operations teams handle quotes, policies and billing. Find your symptom below. Most problems come from a sign-in, a product rule or document template, a payment step, an API connection, or the platform itself.
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Website Down
The INSTANDA website or console does not load for you.
- Open the page in a private window and on another network.
- Check status.instanda.com for an active incident.
- If only your office network is affected, ask IT to check the firewall.
Login Failed
Sign-in is refused. Check you are using your own user account for your company.
- If the message says the password is wrong, reset it and check spam.
- Ask your administrator to confirm your user has the role you need, such as product design or operations.
- Try a private window to rule out an old session.
Page Not Loading
A page in the product configuration or a customer journey stays blank or shows an error.
- Reload in a private window with extensions turned off.
- Save any open changes first, then reload, since a frozen page can lose unsaved changes.
- Check the page is not waiting for a required entry in the step before it.
- If one page fails for everyone, note its name and the time, and send them to support.
Payment Failed
A premium payment or billing step fails, or does not post.
- Check the payment method and billing details are valid.
- Check whether the bank has blocked the payment. A bank block is a decision by the bank.
- Do not take the same payment twice. Check the status on the policy first.
- If it fails with no reason shown, send the policy reference and the time to support.
API Error
Calls to the INSTANDA API fail or return an error.
- Check the status code. A 401 or 403 means the credentials or permission are wrong, a 429 means too many calls, and a 5xx means a platform-side problem.
- Confirm the API credentials have not been changed or revoked.
- Retry with a growing delay, and do not create a second quote or policy when a call is retried.
- Check status.instanda.com if several calls fail together.
Slow Performance
Quotes, rating or screens are slow, often because of a complex rating table or a busy time.
- Try a simpler quote to see whether the rating rules are the cause.
- Close other tabs and reload the page.
- Try again at a quieter time of day. If it is slow for everyone, check the status page.
Document Generation
A policy document or letter does not generate, or comes out with missing details.
- Check the template is complete, and that the fields it uses have values on the policy.
- Check the document template is the current version.
- Generate the document once more, then read the first error if one is shown.
- If it still fails, send the template name and the policy reference to support.
Still not working?
If it still does not work, contact INSTANDA support through the help option in the platform or on instanda.com. Have your company name, the product or policy reference, the exact error text, and the time it started with your time zone. Do not send customer personal details in a support message. Live incident updates are on status.instanda.com.
Most insurance-platform problems come from a rule, a template field, a payment detail or a sign-in, and they usually clear once that one item is corrected. The status page shows live platform incidents, so you can see whether the problem is outside your own setup.
Frequently asked questions about Instanda
Is Instanda down right now?
We cannot confirm an outage for Instanda (instanda.com) at the moment, and we have no live automated check result to show for it. This page relies on incident updates and reports from users.
What should I do if Instanda is not working for me?
First rule out your side: reload the page, try another browser or device, clear the cache and cookies for instanda.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.
How do I report a problem with Instanda?
Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.
Where is the official Instanda status page?
The official status page for Instanda is status.instanda.com.
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