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Re:lation down?
INGAGE is a Japanese technology company that provides Re:lation, a cloud-based customer support platform. Re:lation consolidates emails, phone calls, chats, LINE messages, SMS and other channels into a shared inbox, allowing teams to assign tickets, prevent duplicate replies, collaborate with internal notes and track response status. It also offers approval workflows, templates and AI-assisted responses. Japanese companies in e-commerce, services and public sectors use Re:lation to improve efficiency and quality in customer communications.
I have a problem with Re:lation
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Recent User Report Trends for Re:lation
Aggregated reports in the last 48 hours.
What is Re:lation's current status?
All systems are operational
No active incidents reported.
Incident history: past 7 days
times in UTCToday
Yesterday
Oct 30, 2026
Oct 29, 2026
Oct 28, 2026
Oct 27, 2026
User Reports for Re:lation
Recent issues reported by users from around the world.
No user reports for Re:lation in the last 30 days.
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Records last verified September 2026.
How to fix Re:lation not working
Re:lation (ingage) provides customer communication tools for businesses in Japan. Teams use it to send messages and emails, connect to LINE and manage their dashboard and API. Find your symptom below. Most problems come from a sign-in, a message or channel setting, a connection to LINE or email, or the platform itself. Check the recipient and the channel before you send a message again.
Jump to what you are seeing
- Website Down
- Login Failed
- Message Delay
- Email Sending Failed
- LINE Integration Error
- Dashboard Slow
- API Error
Website Down
The ingage website does not load for you.
- Open the page in a private window and on another network.
- Check status.ingage.jp for an active incident.
- If only your network is affected, ask IT to check the firewall.
Login Failed
Sign-in is refused.
- If the password is refused, reset it through the official route and check spam.
- Check you are using the account your company set up.
- Try a private window to rule out an old session.
Message Delay
Messages reach recipients late.
- Check the send time and whether the message was scheduled.
- Allow time for a large send to finish.
- Check status.ingage.jp, and report the message name and the time.
Email Sending Failed
Email messages do not send or arrive.
- Check the sender address is set up, and that the recipient's address is correct.
- Check the email is not in spam, and send a test to yourself.
- Check status.ingage.jp, and report the message name and the time.
LINE Integration Error
The connection to LINE does not work, or messages do not reach LINE users.
- Check the LINE channel is connected, and that its access token has not expired.
- Check the recipient has added your LINE account and has not blocked it.
- Check status.ingage.jp, and reconnect the LINE channel through the official route if needed.
Dashboard Slow
The dashboard is slow to load or to save.
- Narrow the date range and the channel you are viewing.
- Try again at a quieter time of day.
- If it is slow for everyone, check status.ingage.jp.
API Error
Calls to the ingage API fail or return an error.
- Check the status code. An access error usually means the key is wrong, too many calls means you should slow down, and a server error means a service-side problem.
- Confirm the key has not been revoked and is for the right account.
- Retry with a growing delay, and check status.ingage.jp if several calls fail together.
Still not working?
Contact your organisation's ingage administrator or your marketing lead first, since they manage accounts, channels and messages. For a platform-wide problem, contact ingage support through the help option in the dashboard or on the ingage website. Have your organisation name, the message or channel name, the exact error text, and the time with your time zone. Never send customers' personal details, passwords or API keys in a support message. Live incident updates are on status.ingage.jp.
Most messaging problems come from a channel connection, a recipient setting or a sign-in, and they usually clear once that is checked. The status page shows live incidents, so you can see whether the problem is on ingage's side.
Frequently asked questions about Re:lation
Is Re:lation down right now?
No. Based on the latest status data on this page, Re:lation (ingage.jp) is up and running normally. The most recent incident, "POP3 email import delay on Re:lation", was resolved (last update Oct 26, 2026).
What should I do if Re:lation is not working for me?
First rule out your side: reload the page, try another browser or device, clear the cache and cookies for ingage.jp, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.
What was the most recent Re:lation incident?
The most recent incident on record is "POP3 email import delay on Re:lation", last updated on Oct 26, 2026. It has been resolved.
How do I report a problem with Re:lation?
Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.
Where is the official Re:lation status page?
The official status page for Re:lation is status.ingage.jp.
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