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InfoTrack is a legal technology company that provides search, verification and workflow services for law firms, conveyancers and other professionals. Its platform gives access to property, company, court and identity searches, along with e-filing, electronic signatures, identity verification, settlement tools and document automation. InfoTrack integrates with popular practice management systems so users can order searches and complete tasks without leaving their matter files. Operating in Australia, the UK, the US and elsewhere, it helps legal professionals work faster and more accurately.
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Recent User Report Trends for InfoTrack
Aggregated reports in the last 48 hours.
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User Reports for InfoTrack
Recent issues reported by users from around the world.
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How to fix InfoTrack not working
InfoTrack gives legal professionals search, verification, e-filing, e-signing and workflow tools that link into practice management systems. Most problems come from a sign-in, a link to your matter system, a filing or order that needs checking, or the platform itself. Find your symptom below and start with its quickest check.
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Website
The InfoTrack website or portal does not load for you.
- Open the page in a private window and on another network.
- Check status.infotrack.com for an active incident.
- If only your firm's network is affected, ask IT to check the firewall.
eFiling
A filing does not submit, or it is rejected by the court system.
- Read the rejection or error message. Courts usually state exactly what must be changed.
- Check the document format, file size and file name meet the requirements shown for that filing.
- Check the fees and party details are complete before resubmitting.
- Do not resubmit the same filing until you have checked whether the first one was accepted.
Process Serving
A process serving order does not create or update.
- Check the order details, such as the address and the party names, are complete and correct.
- Check the order was not already placed, so you do not create a duplicate.
- Check the order's status in your matter. Some orders take time to show progress.
- If it still shows an error, send the order reference and the time to support.
eSigning
A signature request does not send, or a signer cannot complete it.
- Check the signer's email address is correct, and check their spam folder.
- Ask the signer to try a private window or another browser, and to complete every required step.
- Check the document status. A request waiting for another signer is not a failure.
Docket Syncing
Court docket entries are not syncing into your matter, or they are out of date.
- Check the matter is linked to the right court case, since a wrong link stops the sync.
- Check the date of the last sync, and wait for the next run before deciding entries are missing.
- Open the integration's log and fix the first error before anything else.
Case Management Integration
The link to your practice management system stops sending or matching data.
- Check the integration is still connected and its login has not expired.
- Check the matter or client identifier in your system matches the one InfoTrack uses.
- Open the integration's log and fix the first error, since later errors often follow from it.
- Test with one matter before running a wider sync.
Still not working?
If it still does not work, contact InfoTrack support through the help option in the platform or on infotrack.com. Have your firm name, the matter or order reference, the exact error text, and the time it started with your time zone. Do not send client-confidential documents in a support message. Live incident updates are on status.infotrack.com.
Most legal-platform problems come from a document format, a matter link or a sign-in, and they usually clear once that one item is corrected. The status page shows live platform incidents, so you can see whether the problem is on InfoTrack's side.
Frequently asked questions about InfoTrack
Is InfoTrack down right now?
We cannot confirm an outage for InfoTrack (infotrack.com) at the moment, and we have no live automated check result to show for it. This page relies on incident updates and reports from users.
What should I do if InfoTrack is not working for me?
First rule out your side: reload the page, try another browser or device, clear the cache and cookies for infotrack.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.
How do I report a problem with InfoTrack?
Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.
Where is the official InfoTrack status page?
The official status page for InfoTrack is status.infotrack.com.
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