Status as of
Imagine Learning
Imagine Learning is a US education technology company that provides digital curriculum and supplemental programs for K-12 students. Its portfolio includes Imagine Language & Literacy, Imagine Math, Imagine Edgenuity for online courses and credit recovery, Imagine IM (Illustrative Mathematics), Twig Science, Imagine Robotify for coding, and assessment solutions. Imagine Learning's adaptive programs personalise instruction for diverse learners, including English language learners. Schools and districts across the country use its products to improve student outcomes.
I have a problem with Imagine Learning
Select the type of problem you're facing to help us and other users.
Recent User Report Trends for Imagine Learning
Aggregated reports in the last 48 hours.
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User Reports for Imagine Learning
Recent issues reported by users from around the world.
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How to fix Imagine Learning not working
Imagine Learning provides digital curriculum and learning programmes for K-12 students, including language, maths, online courses and coding. Teachers, students and families use its apps and websites. Find your symptom below. Most problems come from a sign-in, a class or roster setting, a device or browser, or the platform itself. Never share a student's name, school ID or work in a support message.
Jump to what you are seeing
- Website Down
- Login Failed
- Lesson Not Loading
- Audio Issues
- App Crashing
- Progress Not Saving
- Reports Not Loading
- Slow Performance
Website Down
The Imagine Learning website does not load for you.
- Open the page in a private window and on another network.
- Check status.imaginelearning.com for an active incident.
- If only your network is affected, ask IT to check the firewall.
Login Failed
Sign-in is refused.
- Use the sign-in route your school set up, such as a school login or a single sign-on.
- If the password is refused, ask your teacher or school administrator to reset it.
- Try a private window to rule out an old session.
Lesson Not Loading
A lesson stays blank, or it stops partway through.
- Reload the lesson in a private window, with extensions turned off.
- Check the lesson is assigned to the class, and that it is open.
- Check status.imaginelearning.com, and tell the teacher the lesson name and the time.
Audio Issues
Lesson audio does not play, or it cuts out.
- Check the device volume, and that the speaker or headphones are selected.
- Allow the browser or app to play sound, and close other apps that use audio.
- Check status.imaginelearning.com, and try the lesson again later.
App Crashing
The app closes on its own, or it will not open.
- Update the app from the app store, and restart the device.
- Check the device has enough free storage.
- Reinstall the app if it still crashes, and check status.imaginelearning.com.
Progress Not Saving
Work or progress does not save, so it is missing later.
- Check the connection, and wait for the save to finish before you close the lesson.
- Sign in again, and check whether the progress shows.
- Check status.imaginelearning.com, and tell the teacher the lesson name and time so the progress can be checked.
Reports Not Loading
A teacher or administrator report stays blank or shows an error.
- Shorten the date range, and check the class and school you have selected.
- Reload in a private window, and check your role can see the report.
- Check status.imaginelearning.com, and report the report name and the time to your administrator.
Slow Performance
Lessons or reports are slow to load.
- Check the connection, and close other tabs or apps that use it.
- Try again at a quieter time of day.
- If it is slow for everyone, check status.imaginelearning.com.
Still not working?
Contact your school's administrator or the teacher who assigned the lesson first, since they manage classes and accounts. For a platform-wide problem, contact Imagine Learning support through the help option on the website or in the app. Have your school name, the lesson or report name, the exact error text, the device and browser, and the time with your time zone. Never send students' names, school IDs or work in a support message. Live incident updates are on status.imaginelearning.com.
Most learning-app problems come from a sign-in, a class setting or a device sound or storage setting, and they usually clear once that is checked. The status page shows live incidents, so you can see whether the problem is on Imagine Learning's side.
Frequently asked questions about Imagine Learning
Is Imagine Learning down right now?
We cannot confirm an outage for Imagine Learning (imaginelearning.com) at the moment, and we have no live automated check result to show for it. This page relies on incident updates and reports from users.
What should I do if Imagine Learning is not working for me?
First rule out your side: reload the page, try another browser or device, clear the cache and cookies for imaginelearning.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.
How do I report a problem with Imagine Learning?
Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.
Where is the official Imagine Learning status page?
The official status page for Imagine Learning is status.imaginelearning.com.
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