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Forwards to:www.hibob.com

HiBob, whose product is called Bob, is a modern human resources platform built for mid-sized, multinational and hybrid companies. It covers core HR data, onboarding, time off and attendance, performance reviews, compensation management, surveys, workforce planning, and payroll hub integrations in an engaging, social-style interface. Bob includes people analytics, AI-powered assistance, and tools that help employees connect across locations. The hibob.io domain supports the platform's application and services. HR teams use Bob to streamline processes and strengthen culture.

I have a problem with HiBob

Select the type of problem you're facing to help us and other users.

Recent User Report Trends for HiBob

Aggregated reports in the last 48 hours.

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User Reports for HiBob

Recent issues reported by users from around the world.

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How to fix HiBob not working

HiBob, whose product is called Bob, is an HR platform for employee records, time off, onboarding, performance and payroll links. Employees, managers and HR teams each see different parts. Find your symptom below. Never share payroll details, employee bank details or personal identity numbers in a support message.

Jump to what you are seeing

Login Failed

Sign-in is refused. Check you are using the company sign-in, such as single sign-on.

  1. Use the sign-in route your company set up.
  2. If the message says the password is wrong, reset it and check spam.
  3. Ask your HR administrator to confirm your account is active.

Website Down

The HiBob website or the Bob app page does not load for you.

  1. Open the page in a private window and on another network.
  2. Check status.hibob.io for an active incident.
  3. If only your network is affected, ask IT to check the firewall.

Mobile App Down

The Bob mobile app does not open, or it does not show your profile.

  1. Close the app and open it again, and check the phone has a connection.
  2. Update the app from your app store.
  3. Sign out and back in with the same account you use on the computer.

Clock-in Failed

A clock-in or clock-out does not record.

  1. Check you are in the location the clock-in allows, if location is needed.
  2. Check the time and date on your phone are set to automatic.
  3. Try again once, then check whether the entry was recorded before clocking in again.

Slow Performance

Pages or reports load slowly.

  1. Narrow the report by team or date.
  2. Close other tabs and reload.
  3. If it is slow for everyone, check the status page.

Document Access Error

A document in your profile or a shared folder does not open.

  1. Check the document is shared with you or your role.
  2. Reload the page in a private window.
  3. If you still cannot open it, ask your HR team to check the access settings.

API Issues

Calls to the HiBob API fail or return an error.

  1. Check the status code. A 401 or 403 means the key or permission is wrong, a 429 means too many calls, and a 5xx means a platform-side problem.
  2. Confirm the service user's key has not been changed or revoked.
  3. Retry with a growing delay, and do not send the same employee update twice when you retry.

Still not working?

If it still does not work, contact your HR administrator first, since they manage employee records and access. For a platform-wide problem, contact HiBob support through the help option in the platform or on hibob.io. Have your company name, the page or report name, the exact error text, and the time it started with your time zone. Do not send employee personal or payroll details in a support message. Live incident updates are on status.hibob.io.

Most HR-platform problems come from a sign-in, a location or time setting or a document permission, and they usually clear once that is corrected. The status page shows live platform incidents, so you can see whether the problem is on HiBob's side.

Frequently asked questions about HiBob

Is HiBob down right now?

We cannot confirm an outage for HiBob (hibob.io) at the moment, and we have no live automated check result to show for it. This page relies on incident updates and reports from users.

What should I do if HiBob is not working for me?

First rule out your side: reload the page, try another browser or device, clear the cache and cookies for hibob.io, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.

How do I report a problem with HiBob?

Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.

Where is the official HiBob status page?

The official status page for HiBob is status.hibob.io.

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