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Herocoders down?

HeroCoders is a software company that builds apps for the Atlassian Marketplace, extending Jira and Confluence. Its best-known product is Clockwork, a time tracking app for Jira, along with Checklist for Jira, which adds to-do lists, definitions of done and acceptance criteria to issues, and other productivity apps. HeroCoders focuses on simple, user-friendly tools that help agile teams organise work and track time. Thousands of teams worldwide use HeroCoders apps within their Atlassian workspace.

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I have a problem with Herocoders

Select the type of problem you're facing to help us and other users.

Recent User Report Trends for Herocoders

Aggregated reports in the last 48 hours.

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User Reports for Herocoders

Recent issues reported by users from around the world.

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How to fix Herocoders not working

Herocoders provides managed WordPress and WooCommerce hosting. Agencies and site owners use it to run their websites, with sync tools, plugins and support for their sites. Find your symptom below. Most problems come from a sign-in, a plugin or sync setting, a site-level setting, or the hosting itself. Back up your site before you update a plugin or change its settings.

Jump to what you are seeing

Website Down

Your site does not load for visitors.

  1. Open the site in a private window and on another network.
  2. Check status.herocoders.com for an active incident.
  3. If only your network is affected, the problem is not with the host. Check your DNS settings.

App Not Loading

The hosting app or dashboard does not load for you.

  1. Reload in a private window, and try another browser.
  2. Check you are signed in to the right account and site.
  3. Check status.herocoders.com, and report the page name and the time.

Login Failed

Sign-in is refused.

  1. If the password is refused, reset it through the official route and check spam.
  2. Check you are using the account that owns the site.
  3. Try a private window to rule out an old session.

API Error

Calls to the Herocoders API fail or return an error.

  1. Check the status code. An access error usually means the token is wrong, too many calls means you should slow down, and a server error means a service-side problem.
  2. Confirm the token has not been revoked and is for the right site.
  3. Retry with a growing delay, and check status.herocoders.com if several calls fail together.

Syncing Issues

Content or products do not sync between the site and the sync tool.

  1. Check the sync is connected, and that its login has not expired.
  2. Check the item you expect to sync is not excluded by a rule.
  3. Check status.herocoders.com, and run the sync once the cause is fixed.

Plugin Error

A plugin breaks a page, or it will not activate.

  1. Turn off the plugin you changed most recently, and check the site again.
  2. Check the plugin is compatible with your version of WordPress.
  3. Check status.herocoders.com, and contact support with the plugin name and the error text.

Still not working?

Contact your agency or your organisation's web developer first, since they manage the site and its plugins. For a platform-wide problem, contact Herocoders support through the help option in the dashboard or on the Herocoders website. Have your site name, the domain, the plugin name, the exact error text, and the time with your time zone. Never send passwords, private keys or visitors' personal details in a support message. Live incident updates are on status.herocoders.com.

Most hosting problems come from a plugin, a sync setting or a sign-in, and they usually clear once that is checked. The status page shows live incidents, so you can see whether the problem is on Herocoders' side.

Frequently asked questions about Herocoders

Is Herocoders down right now?

We cannot confirm an outage for Herocoders (herocoders.com) at the moment, and we have no live automated check result to show for it. This page relies on incident updates and reports from users.

What should I do if Herocoders is not working for me?

First rule out your side: reload the page, try another browser or device, clear the cache and cookies for herocoders.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.

How do I report a problem with Herocoders?

Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.

Where is the official Herocoders status page?

The official status page for Herocoders is status.herocoders.com.

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