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Gwdg down?
GWDG is the IT center of the University of Göttingen in Germany (Gesellschaft für wissenschaftliche Datenverarbeitung mbH Göttingen), now part of the university's IT services. It provides computing and network infrastructure for students, researchers and staff, including email, cloud storage, high-performance computing, research data management, identity services, collaboration tools and IT support. GWDG also offers services to other scientific institutions in the Göttingen research community, supporting teaching, research and administration.
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Recent User Report Trends for Gwdg
Aggregated reports in the last 48 hours.
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User Reports for Gwdg
Recent issues reported by users from around the world.
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How to fix Gwdg not working
GWDG is the IT centre of the University of Göttingen, and it also serves other research institutions in the area. It provides email, cloud storage, research computing, identity services, collaboration tools and IT support for students and staff. Find your symptom below. Most problems come from a sign-in, a device or network setting, a service incident, or a service limit. For a problem only you have, the GWDG support desk is the fastest route. Never share passwords or access codes in a support message.
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Website Down
The GWDG website does not load for you.
- Open the page in a private window and on another network.
- Check status.gwdg.de for an active incident.
- If only your network is affected, ask IT to check the firewall.
Login Failed
Sign-in to a GWDG service is refused.
- Check the username and password, and that Caps Lock is off.
- If the password is refused, reset it through the official account page and check spam.
- Try a private window to rule out an old session, then contact the support desk with your username.
Email Issues
Your email does not send, receive or sync to your device.
- Check whether webmail works in a browser. If it does, the problem is your device's mail settings.
- Check your mail app has the server settings from the GWDG guidance.
- Check status.gwdg.de, and contact the support desk if it fails in every app.
Cloud Storage
Files do not sync or open in the cloud storage service.
- Check the sync app is signed in, and that it is connected to the internet.
- Check the file name and size are allowed, and that the file is not open elsewhere.
- Check status.gwdg.de, and report the file path and the time to the support desk.
VPN Connection
The VPN will not connect, or it drops.
- Check the internet works without the VPN, then restart the VPN client.
- Update the client to the version the university recommends.
- Check status.gwdg.de, and try a different network, since some networks block VPN traffic.
HPC Offline
The high-performance computing service does not accept jobs, or your jobs stop.
- Check your job's log for the first error, and whether it ran out of time or memory.
- Check status.gwdg.de for a maintenance or incident notice on the cluster.
- Resubmit a small test job, and contact the support desk with the job ID and the time.
Slow Performance
Services or downloads are slow to respond.
- Check your own connection, and close other tabs and apps that use it.
- Try again at a quieter time of day.
- If it is slow for everyone, check status.gwdg.de.
API Error
Calls to a GWDG service interface fail or return an error.
- Check the status code. An access error usually means the token is wrong, too many calls means you should slow down, and a server error means a service-side problem.
- Confirm the token has not expired and is for your account.
- Retry with a growing delay, and check status.gwdg.de if several calls fail together.
Still not working?
Contact the GWDG support desk, or your institution's IT contact, first. For a problem with the wider service, use the help option on the GWDG website. Have your username (not your password), the service name, the exact error text, the device and browser, and the time with your time zone. Never send your password or access codes in a support message. Live incident updates are on status.gwdg.de.
Most university IT problems come from a sign-in step, a device or network setting, or a service incident, and they usually clear once that is sorted. The status page shows live incidents, so you can see whether the problem is on GWDG's side.
Frequently asked questions about Gwdg
Is Gwdg down right now?
We cannot confirm an outage for Gwdg (gwdg.de) at the moment, and we have no live automated check result to show for it. This page relies on incident updates and reports from users.
What should I do if Gwdg is not working for me?
First rule out your side: reload the page, try another browser or device, clear the cache and cookies for gwdg.de, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.
How do I report a problem with Gwdg?
Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.
Where is the official Gwdg status page?
The official status page for Gwdg is status.gwdg.de.
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