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Go1 is an online learning content aggregation platform for organisations. It brings together tens of thousands of courses from hundreds of providers, covering leadership, compliance, technology, soft skills, health and safety and more, into one subscription library. Go1 integrates with learning management systems, HR platforms and collaboration tools like Microsoft Teams and Slack, so employees can access training where they already work. Organisations use Go1 to deliver diverse, up-to-date learning at scale without negotiating with many individual content providers.

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I have a problem with Go1

Select the type of problem you're facing to help us and other users.

Recent User Report Trends for Go1

Aggregated reports in the last 48 hours.

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User Reports for Go1

Recent issues reported by users from around the world.

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How to fix Go1 not working

Go1 is a learning library for organisations, with courses from many providers. Employees open them through their learning systems and collaboration tools. Learners and learning administrators use it. Find your symptom below. Most problems come from a sign-in, a course link or player, a mobile app, or the platform itself.

Jump to what you are seeing

Website Down

The Go1 website does not load for you.

  1. Open the page in a private window and on another network.
  2. Check status.go1.com for an active incident.
  3. If only your network is affected, ask IT to check the firewall.

Login Failed

Sign-in is refused. Many organisations use single sign-on, so the route matters.

  1. Use the sign-in route your organisation set up, such as single sign-on from your work account.
  2. If the message says the password is wrong, reset it and check spam.
  3. Ask your learning administrator to confirm your account is active in the library.

Course Not Loading

A course page is blank, stuck, or shows an error.

  1. Reload the course in a private window with extensions turned off.
  2. Try another browser, since script blockers often stop course players.
  3. If one course fails for everyone, note its name and the time, and tell your learning administrator, since the provider may have changed it.

Mobile App Down

The mobile app does not open, or does not show your courses.

  1. Close the app and open it again, and check the phone has a connection.
  2. Update the app from your app store.
  3. Sign out and back in, using the same route you use on the website.

Video Buffering

A course video stops, buffers, or will not play.

  1. Check your connection, and try another network if the video keeps stopping.
  2. Choose a lower quality setting if the player offers one.
  3. Try another browser or a private window with extensions off.

Progress Not Saving

Course progress does not update, so a course may still show as unfinished.

  1. Complete the step again, and wait for the page to confirm that it saved.
  2. Check you were signed in to the same account the whole time.
  3. Reload the page and check the progress again after a few minutes.
  4. If progress still does not save, send the course name and the time to your learning administrator.

Search Not Working

Search returns no courses, or returns courses you do not expect.

  1. Try a simpler search term, such as one keyword.
  2. Check any filter, such as language or topic, is not hiding results.
  3. Reload the page and try again.

Still not working?

If it still does not work, contact your learning administrator first, since they manage access for your organisation. For a platform-wide problem, contact Go1 support through the help option in the platform or on go1.com. Have your organisation name, the course name, the exact error text, and the time it started with your time zone. Live incident updates are on status.go1.com.

Most learning-library problems come from a sign-in route, a player setting or a connection, and they usually clear once that is corrected. The status page shows live platform incidents, so you can see whether the problem is on Go1's side.

Frequently asked questions about Go1

Is Go1 down right now?

We cannot confirm an outage for Go1 (go1.com) at the moment, and we have no live automated check result to show for it. This page relies on incident updates and reports from users.

What should I do if Go1 is not working for me?

First rule out your side: reload the page, try another browser or device, clear the cache and cookies for go1.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.

How do I report a problem with Go1?

Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.

Where is the official Go1 status page?

The official status page for Go1 is status.go1.com.

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