Incident History for Built Technologies

The CLA+ draw visibility incident is fully resolved as of 3:00 PM CT; no data was lost or compromised.

A fix has been deployed for draw visibility issues in CLA+, and monitoring is underway while historical draws are restored.

Cause identified for CLA+ users unable to see draws; a fix is being worked on to restore full functionality.

Cause identified for CLA+ users unable to see draws; a fix is being worked on to restore full functionality.

The CLA login issue preventing newly registered users from signing in is resolved; affected users can now register and log in.

Newly registered CLA users still cannot log in; the issue is identified and actively being investigated.

Newly registered CLA users are unable to log in; the issue has been identified and is being investigated.

The incident affecting AI extraction flows has been resolved and expected functionality restored.

A fix was deployed for AI extraction flows and the team is monitoring to confirm full recovery.

Team is deploying a fix for AI extraction flows where processing steps may hang indefinitely; normal service being restored.

Cause of AI extraction degradation identified; processing steps may hang indefinitely while the team works to restore normal service.

Lien waiver generation failures in LWIO are fully resolved as of 3:45 PM CT on 10/7.

A fix was deployed for lien waiver generation failures in LWIO, and the situation is being closely monitored.

LWIO is experiencing intermittent failures creating lien waivers, including errors and timeouts; the cause is under investigation.

The Funds Destination issue in CLA+ is resolved and full functionality is restored.

Core functionality restored for Funds Destinations in CLA+; monitoring continues while the cause remains undetermined.

We are investigating an incident affecting Funds Destinations in CLA+, with no estimated time to resolution yet.

We are investigating an incident affecting Funds Destinations in CLA+, with no estimated time to resolution yet.

The issue with reporting and files has been fully resolved as of September 2, 2026, with no data loss.

A file visibility fix was implemented for file-location issues; monitoring is ongoing to ensure full resolution.

Root cause identified for file-location issues affecting Built server; working on solution to restore full functionality.

Investigating an incident causing issues with reports/files delivered via SFTP, affecting Construction Loan Administration and Client Data Integrations.

QuickBooks/Intuit API outage resolved; invoice and payment syncing across Construction Financials and Lien Waiver Management is fully operational.

QuickBooks/Intuit implemented a fix for the outage impacting invoice and payment syncing; we are monitoring to ensure full resolution.

Identified outage with QuickBooks/Intuit API impacting invoice and payment syncing across Construction Financials and Lien Waiver Management.

Email notification delivery issues have been resolved; resending any missed notifications.

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The Draw Agent outage has been fully resolved; no action needed, results will appear automatically.

Investigating an incident causing full outage of the CLA AI Draw Agent, affecting functionality and customer probes.

The incident affecting document signing and downloading has been fully resolved, restoring all feature capabilities.

The incident affecting document signing and downloading has been resolved, and we are monitoring to ensure stability.

Monitoring an incident affecting Construction Financials, Lien Waiver Compliance, and Payments due to a third-party vendor issue, impacting document signing and downloading.

The latency and error issues affecting CLA, CLA+, and Construction Financials have been resolved as of 11:38 AM CT on 8/4.

A fix was implemented for latency issues across CLA, CLA+, and Construction Financials, and we are monitoring to ensure full resolution.

We are investigating an incident causing latency and errors across CLA, CLA+, and Construction Financials.