Incident History for Funnel Leasing

A complete log of all past incidents, outages, and scheduled maintenance.

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applies to the 5 loaded
Electronic signature disruption from Dropbox Sign outage

Resolved

Affected Components

Online Leasing Document Signing

Resolved

on Oct 21, 2026

Dropbox Sign has recovered and all affected functionality is verified as operating normally; the incident is now resolved.

Identified

on Oct 21, 2026

Electronic signature functionality is disrupted because third-party provider Dropbox Sign is offline, preventing customers from sending, accessing, or signing lease documents.

Scheduled For

Oct 21, 2026, 4:05 PM UTC

Degraded Site Performance

Resolved

Affected Components

General Status

Resolved

on Sep 23, 2026

The degradation has been fully resolved and services are fully operational.

Monitoring

on Sep 23, 2026

Services and latency have returned to normal; root cause identified and mitigated, and monitoring continues.

Investigating

on Sep 23, 2026

Degraded web performance is no longer observed, but the team continues investigating the root cause.

Investigating

on Sep 23, 2026

We are investigating reports of degraded web performance and working to restore normal service.

CRM Outage

Resolved

Affected Components

CRM Telephony & SMSFenix: Insights

Resolved

on Sep 1, 2026

Twilio's outage has resolved, and telephony-based features are operating normally.

Monitoring

on Sep 1, 2026

Monitoring an outage with Twilio impacting CRM telephony features and Fenix Insights.

Plaid Identity Verification Maintenance

Completed

Affected Components

Online Leasing Financial & Identity VerificationView maintenance ( https://u24706548.ct.sendgrid.net/ls/click?upn=u001.xYmoMNJiMWxgKfVNXP547EdaMVrdgj7YHqm2gHqhe1Z-2F4Rko68e3bQNZ2hrzATkUezsno7A-2FsUMgaJS33kMUHQ-3D-3DKNa3_ExsN8oJmFBnVZ28FrrBKt0UVXy5TGYipV-2B8XbkZiwnUWfXMzQAiQH4lljqltN-2Fl-2BUb7gVrem1M-2BJ97-2BoX-2FBTrXYWjlL3RJHslG-2BmDEQZJqUabVcad9zIdkCHf898okAEpfGqQBPGf0sM4pK4RYPeC1gK81dX-2BNaJEZclxwFjRCDyWZiu1RxV4ZlLGq1K4RB1gpSij5EBGsqHPNAUHVVEZjxqfwRNl0sBwv2vm6DgLojuy2WD7PIpkibfLWGr0id3fxAI4QCzEvRWBgWqtOUCYx5RlurvB6cZhKcGF-2BmScXyykMDxRdN8QE99npFAii5IwobsfAsC0nODxKr2Bejumf61jd0rK26KbGH9QEyP1dmBGVN3et47UAdN00nzktBcmBRH97Y2wQNBSvd8CGQI-2F8F1z8qTscDuDPlo-2FV-2Buje4yeipHuY9985YRqs3fI5dI )View maintenance ( https://u24706548.ct.sendgrid.net/ls/click?upn=u001.xYmoMNJiMWxgKfVNXP547EdaMVrdgj7YHqm2gHqhe1Z-2F4Rko68e3bQNZ2hrzATkUezsno7A-2FsUMgaJS33kMUHQ-3D-3DrHxJ_ExsN8oJmFBnVZ28FrrBKt0UVXy5TGYipV-2B8XbkZiwnUWfXMzQAiQH4lljqltN-2Fl-2BUb7gVrem1M-2BJ97-2BoX-2FBTrXYWjlL3RJHslG-2BmDEQZJqUabVcad9zIdkCHf898okAEpfGqQBPGf0sM4pK4RYPeC1gK81dX-2BNaJEZclxwFjRCDyWZiu1RxV4ZlLGq1K4RB1gpSij5EBGsqHPNAUHVVEZjxqfwRNl0sBwv2vm6DgLojuy2WD7PIpkibfLWGr0id3fxAI4QCzEvRWBgWqtOUCY5uWyD5-2F7xwhzkzFtjM4Fz5U8LG02MiJQx-2FPTqBoY1d5ODeSrY86ue1ilDVsxdwHAo9yFMb0wVXgMccwapupcJCj0YeW4em2nalgU-2BHKAROkkZWmXXqgRL9yINFXc54d1guevJDL7kAGwB0zXQ9CFeBHMOzPkfkPk1xdHQka93Cb )

Completed

on Aug 12, 2026

Scheduled maintenance for Identity Verification has completed.

Scheduled For

Aug 12, 2026, 3:00 AM UTC

Under Maintenance

on Aug 12, 2026

Scheduled maintenance for Identity Verification is in progress, started August 12, 2026 at 3:00 AM UTC.

Scheduled For

Aug 12, 2026, 3:00 AM UTC

Scheduled Plaid maintenance: Identity Verification interruption

Scheduled

Affected Components

Online Leasing Financial & Identity VerificationView maintenance ( https://u24706548.ct.sendgrid.net/ls/click?upn=u001.xYmoMNJiMWxgKfVNXP547EdaMVrdgj7YHqm2gHqhe1Z-2F4Rko68e3bQNZ2hrzATkUezsno7A-2FsUMgaJS33kMUHQ-3D-3DriPK_ExsN8oJmFBnVZ28FrrBKt0UVXy5TGYipV-2B8XbkZiwnUWfXMzQAiQH4lljqltN-2Fl-2BUb7gVrem1M-2BJ97-2BoX-2FBTrXYWjlL3RJHslG-2BmDEQZJqUabVcad9zIdkCHf898okAEpfGqQBPGf0sM4pK4RYPeC1gK81dX-2BNaJEZclxwFjRCDyWZiu1RxV4ZlLGq1K4RB1gpSij5EBGsqHPNAUHVVEZjxqfwRNl0sBwv2vm6DgLojuy2WD7PIpkibfLWGr0id3fxAI4QCzEvRWBgWqtOUCY2FYM3xLybgmBV2hnigUO5iJRnOyk3faUvSj2AmqfNnlJVjDLtYfVokAXNO7M8RTRX046fZ4SOWiB4Ve5A2hePR3XiNw-2Fqnf7X1-2FzOlA4sZeKASIu-2BR5F9h2J31EY0Ra3YYrGn6TRRLeniMAek7Ha1f-2F8V8SFL5iXNnyQAaOJ5dU )

Scheduled

on Aug 10, 2026

Plaid has scheduled maintenance on Aug 12, 2026 from 03:00-04:00 UTC, causing up to 15 minutes of downtime for identity verification.

Scheduled For

Aug 12, 2026, 3:00 AM UTC to Aug 12, 2026, 4:00 AM UTC

    Incident History for Funnel Leasing