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Freshsales down?

Forwards to:www.freshworks.com

Freshsales is a sales CRM from Freshworks designed to help businesses attract, engage, close and nurture leads. It provides contact and account management, visual deal pipelines, built-in phone, email and chat, sales sequences, workflow automation, lead scoring, and reports and forecasts. Freddy AI offers deal insights, next-best actions and data enrichment. Freshsales integrates with marketing automation and many business apps. Small and mid-sized sales teams use Freshsales to manage the full sales cycle in one easy-to-use tool.

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I have a problem with Freshsales

Select the type of problem you're facing to help us and other users.

Recent User Report Trends for Freshsales

Aggregated reports in the last 48 hours.

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User Reports for Freshsales

Recent issues reported by users from around the world.

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How to fix Freshsales not working

Freshsales is a sales CRM for teams that manage leads, deals and contacts. It includes email sync, a dashboard, a mobile app and an API. Find your symptom below. Most problems come from a sign-in, an email or calendar sync, a permission on a record, or the platform itself. Check that a record has saved before you enter it again, so you do not create duplicates.

Jump to what you are seeing

Website Down

The Freshsales website does not load for you.

  1. Open the page in a private window and on another network.
  2. Check updates.freshsales.io for an active incident.
  3. If only your network is affected, ask IT to check the firewall.

Login Failed

Sign-in is refused.

  1. If the message says the password is wrong, reset it and check spam.
  2. Check you are using the account your administrator set up.
  3. Try a private window to rule out an old session.

Dashboard Not Loading

The dashboard stays blank, or it shows an error.

  1. Reload in a private window, and shorten the date range or the team you are viewing.
  2. Check your role can see the records shown.
  3. Check updates.freshsales.io, and send the dashboard name and the time to your administrator.

Mobile App Down

The mobile app will not open, sign in, or show your contacts.

  1. Update the app from your app store, and restart your phone.
  2. Check your connection, and try switching between Wi-Fi and mobile data.
  3. Sign out and back in.

Email Sync Issues

Emails do not sync to contact or deal records.

  1. Check the mailbox connection is active, and that its login has not expired.
  2. Check the contact's email address matches the one on the record.
  3. Check updates.freshsales.io, then resend one email to test.

API Down

Calls to the Freshsales API fail or time out.

  1. Check the status code. An access error usually means the token is wrong, too many calls means you should slow down, and a server error means a service-side problem.
  2. Confirm the token has not expired and has access to the account.
  3. Retry with a growing delay, and check updates.freshsales.io if several calls fail together.

Slow Performance

Lists, records or reports are slow to load.

  1. Narrow the view with a filter, such as one team or one pipeline.
  2. Try again at a quieter time of day.
  3. If it is slow for everyone, check updates.freshsales.io.

Data Not Saving

A record or a change does not save, or it reverts.

  1. Check every required field on the record is complete.
  2. Save the record, reload the page, and check the change has stuck.
  3. Check updates.freshsales.io, and report the record name and the time if it keeps reverting.

Still not working?

Contact your organisation's Freshsales administrator first, since they manage users, pipelines and integrations. For a platform-wide problem, contact Freshsales support through the help option in the app or on the Freshsales website. Have your organisation name, the record or view name, the exact error text, and the time with your time zone. Never send passwords, tokens or customers' personal details in a support message. Live incident updates are on updates.freshsales.io.

Most CRM problems come from a sync setting, a required field or a sign-in, and they usually clear once that is checked. The status page shows live incidents, so you can see whether the problem is on Freshsales' side.

Frequently asked questions about Freshsales

Is Freshsales down right now?

We cannot confirm an outage for Freshsales (freshsales.io) at the moment, and we have no live automated check result to show for it. This page relies on incident updates and reports from users.

What should I do if Freshsales is not working for me?

First rule out your side: reload the page, try another browser or device, clear the cache and cookies for freshsales.io, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.

How do I report a problem with Freshsales?

Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.

Where is the official Freshsales status page?

The official status page for Freshsales is updates.freshsales.io.

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