Incident History for Frankieone
A complete log of all past incidents, outages, and scheduled maintenance.
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applies to the 15 loadedScheduled maintenance for Australia Passport verification
Scheduled
Affected Components
Scheduled
on Oct 31, 2026
Scheduled maintenance on 31 Oct 19:00-21:00 UTC will affect Australia Primary ID Documents for Passport verification.
Scheduled For
Oct 31, 2025, 7:00 PM UTC to Oct 31, 2025, 9:00 PM UTC
Scheduled maintenance for New Zealand Passport verification
Scheduled
Affected Components
Scheduled
on Oct 31, 2026
Scheduled maintenance on 31 Oct 20:00 to 01 Nov 14:30 GMT+11 will affect NZ ID Documents for Passport verification.
Scheduled For
Oct 31, 2025, 9:00 AM UTC to Nov 1, 2025, 3:30 AM UTC
Scheduled maintenance for Australia Phone verification
Scheduled
Affected Components
Scheduled
on Oct 30, 2026
Scheduled maintenance on 31 Oct 08:00-17:00 GMT+11 will affect Australia Non-ID Verification for Phone.
Scheduled For
Oct 30, 2025, 9:00 PM UTC to Oct 31, 2025, 6:00 AM UTC
Unscheduled incident affecting International KYB Ireland Documents
Investigating
Affected Components
Investigating
on Oct 30, 2026
An unscheduled service provider incident is under investigation for International KYB Ireland Documents.
Scheduled maintenance for Australia Driver Licence verification
Scheduled
Affected Components
Scheduled
on Oct 30, 2026
Scheduled maintenance on 30 Oct 08:00-12:00 UTC will affect Australia Primary ID Documents for Driver Licence verification.
Scheduled For
Oct 30, 2025, 8:00 AM UTC to Oct 30, 2025, 12:00 PM UTC
Scheduled maintenance for Australia Driver Licence verification
Scheduled
Affected Components
Scheduled
on Oct 29, 2026
Scheduled maintenance for Australia Driver Licence verification on 29 Oct 10:30-14:30 UTC affecting Australia Primary ID Documents.
Scheduled For
Oct 29, 2025, 10:30 AM UTC to Oct 29, 2025, 2:30 PM UTC
Scheduled
on Oct 28, 2026
Scheduled maintenance for Australia Driver Licence verification from 28 Oct 09:00 to 02 Nov 07:00 UTC.
Scheduled For
Oct 28, 2025, 9:00 AM UTC to Nov 2, 2025, 7:00 AM UTC
Scheduled
on Oct 28, 2026
Scheduled maintenance for Australia Driver Licence verification from 28 Oct 09:00 to 02 Nov 07:00 UTC.
Scheduled For
Oct 28, 2025, 9:00 AM UTC to Nov 2, 2025, 7:00 AM UTC
Scheduled maintenance for Australia WA BDM verification
Scheduled
Affected Components
Scheduled
on Oct 29, 2026
Scheduled maintenance for Australia WA BDM affecting Australia Secondary ID Documents on 29 Oct 09:00-11:00 UTC.
Scheduled For
Oct 29, 2025, 9:00 AM UTC to Oct 29, 2025, 11:00 AM UTC
SMS messaging disruption in Australia region
Resolved
Affected Components
Resolved
on Oct 29, 2026
SMS messaging disruption in Australia is resolved; customers no longer experience 503 errors affecting messaging traffic.
Identified
on Oct 28, 2026
SMS messaging for Australia customers is disrupted; the root cause is identified and a fix is being deployed.
Scheduled For
Oct 28, 2026, 9:21 AM UTC
Scheduled maintenance for Australia Non-ID Verification
Scheduled
Affected Components
Scheduled
on Oct 28, 2026
Scheduled maintenance for Australia Non-ID Verification on 28 Oct 10:00-12:00 UTC.
Scheduled For
Oct 28, 2025, 10:00 AM UTC to Oct 28, 2025, 12:00 PM UTC
Scheduled maintenance for Australia Visa verification
Scheduled
Affected Components
Scheduled
on Oct 27, 2026
Scheduled maintenance for Australia Non-ID Verification on 27 Oct 11:00-13:00 UTC.
Scheduled For
Oct 27, 2025, 11:00 AM UTC to Oct 27, 2025, 1:00 PM UTC
Elevated API errors affecting Visa verification in Australia
Resolved
Affected Components
Resolved
on Oct 26, 2026
An unscheduled outage disrupted Visa verification checks in Australia; the issue is fully resolved and all services are operating normally.
Scheduled For
Oct 25, 2026, 1:05 PM UTC to Oct 25, 2026, 2:00 PM UTC
Scheduled maintenance for Australia Visa verification
Scheduled
Affected Components
Scheduled
on Oct 25, 2026
Scheduled maintenance for Australia Visa verification affecting Australia Secondary ID Documents on 25 Oct 13:05-14:00 UTC.
Scheduled For
Oct 25, 2025, 1:05 PM UTC to Oct 25, 2025, 2:00 PM UTC
Scheduled
on Oct 25, 2026
Scheduled maintenance for Australia Visa verification affecting Australia Secondary ID Documents on 25 Oct 13:05-21:00 UTC.
Scheduled For
Oct 25, 2025, 1:05 PM UTC to Oct 25, 2025, 9:00 PM UTC
Scheduled maintenance for International KYB Hong Kong documents
Scheduled
Affected Components
Scheduled
on Oct 25, 2026
Scheduled maintenance for International Business Verification affecting Hong Kong document checks on 25 Oct 01:00-13:00 UTC.
Scheduled For
Oct 25, 2025, 1:00 AM UTC to Oct 25, 2025, 1:00 PM UTC
Scheduled
on Oct 24, 2026
Scheduled maintenance for International Business Verification affecting Australia document checks from 24 Oct 21:00 to 25 Oct 03:00 UTC.
Scheduled For
Oct 24, 2024, 9:00 PM UTC to Oct 25, 2024, 3:00 AM UTC
Medicare Card verification maintenance
Scheduled
Affected Components
Scheduled
on Oct 24, 2026
Scheduled maintenance for Australia Medicare Card verification on 24 Oct 13:00-14:00 UTC.
Scheduled For
Oct 24, 2024, 1:00 PM UTC to Oct 24, 2024, 2:00 PM UTC
Australian Electoral Commission verification maintenance
Scheduled
Affected Components
Scheduled
on Oct 24, 2026
Scheduled maintenance for Australia Non-ID Verification on 24 Oct 07:30 to 25 Oct 07:30 UTC.
Scheduled For
Oct 24, 2024, 7:30 AM UTC to Oct 25, 2024, 7:30 AM UTC