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Fountain down?

Fountain is a high-volume hiring and workforce management platform designed for frontline and hourly workers. It helps employers in industries like logistics, retail, hospitality, healthcare and gig economy source applicants, screen them automatically, schedule interviews, run background checks, and onboard them quickly through mobile-friendly workflows. Fountain's AI assistant engages candidates via text and chat, answers questions and moves them through the process around the clock. Large employers use Fountain to fill roles faster, reduce drop-off and manage their frontline workforce.

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I have a problem with Fountain

Select the type of problem you're facing to help us and other users.

Recent User Report Trends for Fountain

Aggregated reports in the last 48 hours.

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User Reports for Fountain

Recent issues reported by users from around the world.

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How to fix Fountain not working

Fountain is a hiring platform for frontline and hourly roles. It helps employers source and screen applicants, schedule interviews, run checks and onboard new workers, through text and mobile workflows. Recruiters and hiring managers use it. Find your symptom below. Never send applicants' personal details or background-check results in a support message.

Jump to what you are seeing

Website Down

The Fountain website does not load for you.

  1. Open the page in a private window and on another network.
  2. Check status.fountain.com for an active incident.
  3. If only your network is affected, ask IT to check the firewall.

Login Failed

Sign-in is refused. Check you are using the company account your team set up.

  1. If the message says the password is wrong, reset it and check spam.
  2. Ask your administrator to confirm your user is active and has access to the location.
  3. Try a private window to rule out an old session.

Application Error

An applicant's application does not submit or shows an error.

  1. Check every required question is answered on the application.
  2. Ask the applicant to try again in a private window or on another device.
  3. If it still fails, send the job name and the time to your Fountain contact, without the applicant's details.

Mobile App Issues

The mobile app does not open, or it does not show shifts or applications.

  1. Close the app and open it again, and check the phone has a connection.
  2. Update the app from your app store.
  3. Sign out and back in with the same account you use on the computer.

Scheduling Failed

An interview cannot be booked, or the times shown are wrong.

  1. Check the interviewer's availability and calendar connection.
  2. Check the time zone for the applicant and the interviewer.
  3. Try one booking on its own to find the step that fails.

Document Upload Error

A document an applicant must provide does not upload.

  1. Check the file type and size are accepted.
  2. Ask the applicant to retry on a stable connection, or to try a smaller photo.
  3. Check the document was not already uploaded, so you do not ask for it twice.

Messaging Down

Text messages to applicants or staff do not send, or replies do not come through.

  1. Check the number is complete and in the right format for the country.
  2. Check the sender number is registered for texting, if the platform asks for it.
  3. Send one test message to a number you control, and check the result.

API Error

Calls to the Fountain API fail or return an error.

  1. Check the status code. A 401 or 403 means the key or permission is wrong, a 429 means too many calls, and a 5xx means a platform-side problem.
  2. Confirm the API key has not been changed or revoked.
  3. Retry with a growing delay, and do not create a second applicant record when a call is retried.

Still not working?

If it still does not work, contact your Fountain administrator first, since they manage roles, locations and workflows. For a platform-wide problem, contact Fountain support through the help option in the platform or on fountain.com. Have your company name, the job or location name, the exact error text, and the time it started with your time zone. Do not send applicant personal details or background-check results in a support message. Live incident updates are on status.fountain.com.

Most hiring-workflow problems come from a required answer, a message number or a calendar setting, and they usually clear once that one item is corrected. The status page shows live platform incidents, so you can see whether the problem is on Fountain's side.

Frequently asked questions about Fountain

Is Fountain down right now?

We cannot confirm an outage for Fountain (fountain.com) at the moment, and we have no live automated check result to show for it. This page relies on incident updates and reports from users.

What should I do if Fountain is not working for me?

First rule out your side: reload the page, try another browser or device, clear the cache and cookies for fountain.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.

How do I report a problem with Fountain?

Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.

Where is the official Fountain status page?

The official status page for Fountain is status.fountain.com.

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