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Echo360 is a video platform for education and corporate training. It lets instructors capture lectures automatically in classrooms, record and edit video, stream live sessions, and share content with students through learning management systems. Echo360 adds active learning tools such as polls, quizzes, notes and discussions, plus engagement analytics that help educators identify struggling students. Its portfolio also includes the EchoVideo platform and assessment tools. Universities, colleges and organisations use Echo360 to improve learning outcomes and support flexible education.
I have a problem with Echo360
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Recent User Report Trends for Echo360
Aggregated reports in the last 48 hours.
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User Reports for Echo360
Recent issues reported by users from around the world.
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How to fix Echo360 not working
Echo360 is a lecture capture and video platform used by universities and organisations. It records lectures, hosts video and live streams, and connects to learning systems. Instructors, students and media staff use it. Find your symptom below. Most problems come from a sign-in, a capture device, an upload or stream setting, or the platform itself.
Jump to what you are seeing
Video Playback
A recording will not play, or it stops and buffers.
- Check the recording has finished processing. A new recording can take time before it plays.
- Check your connection, and try another network if it keeps stopping.
- Try another browser, or a private window with extensions turned off.
- If one recording fails for everyone, note its name and the time, and send them to support.
Login Failed
Sign-in is refused. Check you are using the school login, such as single sign-on.
- Use the sign-in route your school set up.
- If the message says the password is wrong, reset it through the school's login and check spam.
- Ask your administrator to confirm your access to the course or room.
Website Down
The Echo360 site does not load for you.
- Open the page in a private window and on another network.
- Check status.echo360.com for an active incident.
- If only your network is affected, ask IT to check the firewall.
Upload Failed
A video does not upload, or it stops partway through.
- Check the file format and size are accepted.
- Retry on a stable connection. A large file often needs a faster network.
- Try a smaller file to see whether size is the cause.
LMS Integration
Echo360 recordings do not show in the learning system, or the link stops working.
- Check the integration is still connected, and that the course is linked to the right room or recording list.
- Check the recording is shared with that course.
- Reload the course page, since a list there can be out of date.
Live Stream
A live stream does not start, drops, or is poor quality.
- Check the capture device or encoder is connected and its settings are current.
- Check your upload speed, since a weak connection causes drops.
- Check the stream is scheduled and set to live for the audience you want.
- If the stream fails for everyone, check the status page and tell the event team.
Still not working?
If it still does not work, contact your school's media or IT team first, since they manage rooms and course links. For a platform-wide problem, contact Echo360 support through the help option in the platform or on echo360.com. Have your institution name, the course or room name, the recording or stream name, the exact error text, and the time it started with your time zone. Live incident updates are on status.echo360.com.
Most lecture-capture problems come from a file still processing, a connection or a course link, and they usually clear once that is checked. The status page shows live platform incidents, so you can see whether the problem is on Echo360's side.
Frequently asked questions about Echo360
Is Echo360 down right now?
We cannot confirm an outage for Echo360 (echo360.com) at the moment, and we have no live automated check result to show for it. This page relies on incident updates and reports from users.
What should I do if Echo360 is not working for me?
First rule out your side: reload the page, try another browser or device, clear the cache and cookies for echo360.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.
How do I report a problem with Echo360?
Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.
Where is the official Echo360 status page?
The official status page for Echo360 is status.echo360.com.
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