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Ecatholic down?
eCatholic is a US software company that provides digital tools for Catholic parishes, schools and dioceses. Its platform includes website design and hosting, online giving and payment processing, parish management, email and text communication, event registration, forms and faith formation tools, all designed specifically for Catholic organisations. eCatholic helps parishes share news, collect donations, engage parishioners and simplify administration. Thousands of Catholic communities use eCatholic to strengthen their online presence and ministry.
I have a problem with Ecatholic
Select the type of problem you're facing to help us and other users.
Recent User Report Trends for Ecatholic
Aggregated reports in the last 48 hours.
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User Reports for Ecatholic
Recent issues reported by users from around the world.
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How to fix Ecatholic not working
eCatholic provides websites, online giving and event tools for Catholic parishes, dioceses and schools. Parishes use it to run their website, take donations, sell tickets and stream services. Find your symptom below. Most problems come from a sign-in, a payment or page setting, a stream or email setting, or the platform itself. Check the page or payment setting before you assume the platform has failed.
Jump to what you are seeing
- Website Down
- Login Failed
- Payment Processing
- Online Giving Down
- Editor Not Loading
- Live Stream Issues
- Email Delivery Failed
Website Down
The parish or school website does not load for you.
- Open the page in a private window and on another network.
- Check status.ecatholic.com for an active incident.
- If only your network is affected, ask IT to check the firewall.
Login Failed
Sign-in is refused.
- If the password is refused, reset it through the official route and check spam.
- Check you are using the account the parish or school set up.
- Try a private window to rule out an old session.
Payment Processing
A payment or booking payment does not complete.
- Read the decline reason, and ask the donor to try another card.
- Check the payment status before the donor pays again, so they are not charged twice.
- Check status.ecatholic.com, and report the reference and the time to the parish office.
Online Giving Down
Online donations cannot be made.
- Check the giving page loads in a private window.
- Tell donors the page is temporarily unavailable, and invite them to give in person or by the usual route.
- Check status.ecatholic.com, and report the time to the parish office.
Editor Not Loading
The page editor stays blank, or it will not save.
- Reload in a private window, and try another browser.
- Copy your text before you reload the page.
- Check status.ecatholic.com, and report the page name and the time.
Live Stream Issues
A live service does not stream, or it stops.
- Check the stream is live and the link is the right one.
- Reload in a private window, and turn off any ad blocker that may block the player.
- Check status.ecatholic.com, and report the service time and the time of the fault.
Email Delivery Failed
Parish emails do not arrive.
- Check the address is correct, and that the email is not in spam.
- Check the sender address is set up for the parish.
- Check status.ecatholic.com, and report the email subject and the time.
Still not working?
Contact your parish office, school office or diocese's eCatholic administrator first, since they manage the website and its settings. For a platform-wide problem, contact eCatholic support through the help option on its website. Have your parish or school name, the page or payment reference, the exact error text, and the time with your time zone. Never send donors' card details, passwords or personal details in a support message. Live incident updates are on status.ecatholic.com.
Most parish-website problems come from a page setting, a payment decline or a sign-in, and they usually clear once that is checked. The status page shows live incidents, so you can see whether the problem is on eCatholic's side.
Frequently asked questions about Ecatholic
Is Ecatholic down right now?
We cannot confirm an outage for Ecatholic (ecatholic.com) at the moment, and we have no live automated check result to show for it. This page relies on incident updates and reports from users.
What should I do if Ecatholic is not working for me?
First rule out your side: reload the page, try another browser or device, clear the cache and cookies for ecatholic.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.
How do I report a problem with Ecatholic?
Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.
Where is the official Ecatholic status page?
The official status page for Ecatholic is status.ecatholic.com.
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