Status as of
Dialogue down?
Dialogue is a Canadian virtual healthcare and wellness company. It offers employers a platform that provides employees and their families with on-demand access to primary care, mental health support, an employee assistance program, and wellness programs through a mobile app and web. Members can chat or have video consultations with nurses, doctors and mental health professionals, get prescriptions and referrals. Dialogue, now part of Sun Life, serves organisations across Canada and beyond, improving access to care and workplace wellbeing.
I have a problem with Dialogue
Select the type of problem you're facing to help us and other users.
Recent User Report Trends for Dialogue
Aggregated reports in the last 48 hours.
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User Reports for Dialogue
Recent issues reported by users from around the world.
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How to fix Dialogue not working
Dialogue provides a health and wellbeing platform for businesses and their staff. Employees use the app to book appointments, join video sessions and message their provider. Find your symptom below. Most problems come from a sign-in, a video or device permission, a booking setting, or the platform itself. If you need urgent help, contact your provider or emergency services directly.
Jump to what you are seeing
App Down
The app will not open, sign in, or show your bookings.
- Update the app from your app store, and restart your phone.
- Check your connection, and try switching between Wi-Fi and mobile data.
- Sign out and back in, and check status.dialogue.co.
Login Failed
Sign-in is refused.
- If the password is refused, reset it through the official route and check spam.
- Check you are using the email address your employer registered.
- Try a private window to rule out an old session.
Website Down
The Dialogue website does not load for you.
- Open the page in a private window and on another network.
- Check status.dialogue.co for an active incident.
- If only your network is affected, ask IT to check the firewall.
Video Call Failed
A video session does not connect, or the picture or sound fails.
- Allow the app to use your camera and microphone in your phone settings.
- Check your connection, and move closer to your router or use mobile data.
- Check status.dialogue.co, and rebook through the app if the session cannot connect.
Messaging Issues
Messages to your provider do not send or arrive.
- Check your connection, and send the message once.
- Check the message did not send with an error mark.
- Check status.dialogue.co, and contact your provider by phone if the message is urgent.
Booking Error
An appointment cannot be booked, or it does not show.
- Check the time slot is still open, and reload the page to see the latest times.
- Check your account is linked to your employer's programme.
- Check status.dialogue.co, and contact the provider's team with the date and time you wanted.
Still not working?
Contact your employer's wellbeing or HR contact first, since they manage the programme. For a problem with the app itself, contact Dialogue support through the help option in the app or on the Dialogue website. Have the email address on your account, the exact error text, the device, and the time with your time zone. Never send passwords or health details in a support message. For urgent help, use emergency services. Live incident updates are on status.dialogue.co.
Most app problems come from a permission, a booking time or a sign-in, and they usually clear once that is checked. The status page shows live incidents, so you can see whether the problem is on Dialogue's side.
Frequently asked questions about Dialogue
Is Dialogue down right now?
We cannot confirm an outage for Dialogue (dialogue.co) at the moment, and we have no live automated check result to show for it. This page relies on incident updates and reports from users.
What should I do if Dialogue is not working for me?
First rule out your side: reload the page, try another browser or device, clear the cache and cookies for dialogue.co, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.
How do I report a problem with Dialogue?
Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.
Where is the official Dialogue status page?
The official status page for Dialogue is status.dialogue.co.
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