Status updated
Cybersource down?
Cybersource, a Visa company, is a global payment management platform that helps merchants accept and process online, mobile and in-person payments. It provides a payment gateway connecting to many acquirers and payment methods, along with fraud management powered by machine learning, tokenization to protect card data, and tools for recurring billing and payouts. Cybersource also offers reporting, reconciliation and PCI compliance support. Businesses of all sizes, from growing e-commerce stores to large enterprises, use it to increase approval rates, reduce fraud and operate in many countries and currencies.
I have a problem with Cybersource
Select the type of problem you're facing to help us and other users.
Recent User Report Trends for Cybersource
Aggregated reports in the last 48 hours.
No user reports about Cybersource in the last 48 hours.
View live report trends
Add your report to help, or tap to skip
Report a problem to see the chart, or skip
What is Cybersource's current status?
All systems are operational
No active incidents reported.
Incident history: past 7 days
times in UTCToday
Yesterday
Oct 30, 2026
Oct 29, 2026
Oct 28, 2026
Oct 27, 2026
Oct 26, 2026
User Reports for Cybersource
Recent issues reported by users from around the world.
No user reports for Cybersource in the last 30 days.
Experiencing an issue? Add your report:
Stop refreshing this page
We'll email you the moment Cybersource goes down — and again when it's back.
Performance Insights
Get a premium status page for your own site — $0, forever
- 1Add your site
- 2Verify you own it
- 3Keep it free
- · Any domain you own. Free while the page stays live.
Any domain you own. Free while your verified page stays live, no credit card.
About Cybersource & Technical Insights
What this service does and the technologies behind it.
Read the tech stack as text▾
Overview: A legacy SPA hardened with modern bot protection, reflecting its security-first payment industry focus.
What stands out
- AngularJS is end-of-life, suggesting the frontend may be due for modernization despite the business's security focus.
- The use of Cloudflare Turnstile over traditional CAPTCHA reflects a preference for seamless UX in a B2B payment context.
Technologies cybersource.com uses
- AngularJS — Legacy JavaScript framework for the single-page admin interface, chosen when the site was first built, now a maintenance cost.
- Cloudflare — CDN and edge security for global reach, protecting the payment portal from DDoS attacks.
- Cloudflare Turnstile — Adds invisible CAPTCHA bot detection to payment forms, aligning with Cybersource's fraud prevention brand.
How these technologies work together
- Cloudflare runs on Cloudflare Turnstile — Turnstile runs on Cloudflare's edge network, sharing the same infrastructure and threat intelligence as the CDN.
- AngularJS integrates with Cloudflare Turnstile — Turnstile widget is embedded in AngularJS-driven forms to filter bots without disrupting the SPA user experience.
Trust & Safety Checks
Public registration, DNS and certificate records UptimeCard checked independently for the domain cybersource.com.
Domain name active since 1996
cybersource.com has been a registered domain since January 1996 — 30 years at the same web address.
Domain lock enabled
The registry blocks unauthorised transfers, deletion and record changes, so the domain cannot be hijacked.
Registered through 2028
The owner has kept this domain secured until January 2028.
DNS managed by Cloudflare
6 nameservers answer for this domain, so it stays reachable even if one goes offline.
Hosted by Cloudflare, Inc.
Served from professional infrastructure located in Canada.
Records last verified July 2026.
How to fix Cybersource not working
Cybersource is a payment platform, so a fault can stop checkouts and refunds for your customers. Most issues come from one of four places: the merchant portal you sign in to, the payment API your site or app calls, the test environment, or the Cybersource platform itself. Find your symptom below. Each list starts with the quickest check.
Jump to what you are seeing
- Payment Processing
- API Down
- Website Down
- Login Failed
- Virtual Terminal Error
- Reports Not Loading
- Sandbox Down
- Decision Manager Issue
Payment Processing
Payments are declined, time out or do not complete. A decline is often a bank or card decision rather than a fault, so check the reason code first.
- Look at the decision and reason code returned with the transaction. A decline with a clear reason code is a payment decision, not a platform fault.
- Check whether failures happen for every card type or only one, and in every region or only one. A pattern usually points to a card type or a route.
- Check that amounts, currency and billing details are valid. A field the gateway rejects stops the payment.
- If many payments time out at once, check status.cybersource.com for an incident before changing your integration.
API Down
Calls to the payment API fail, time out or return server errors.
- Check the status code. A 401 or 403 means the credentials or signing details are wrong, a 429 means too many calls, and a 5xx means a platform-side problem.
- Check that the merchant ID and keys in your configuration match the environment you are calling.
- Retry with a growing delay, and only retry requests you know did not complete, so a customer is not charged twice.
- Check status.cybersource.com if several calls fail together.
Website Down
The Cybersource website or merchant pages do not load. Your integration may still take payments while the website is down, so check that separately.
- Try a private window and another network. If it only fails on your network, a proxy or firewall is the cause.
- Check status.cybersource.com for an incident.
- To find out whether payments still work, check a test transaction through your integration.
Login Failed
Sign-in to the merchant portal is refused. Portal users have roles, so access can be removed without the password changing.
- If the message says the credentials are wrong, reset your password and check spam for the email.
- Check which environment you sign in to. Test and live environments can use different logins, so make sure you use the one you intend.
- Ask your account administrator to confirm your user role still allows access.
- If several users fail at the same time, check the status page before resetting passwords.
Virtual Terminal Error
The Virtual Terminal, where your staff take payments by hand in the portal, shows an error or will not take a payment.
- Reload the terminal and try a private window, since an old session often causes a failure.
- Check that the card details are complete and that the amount and currency are what you expect.
- Check that your user role allows payments through the Virtual Terminal.
- If a card fails here but works through your integration, note both results and send them to support.
Reports Not Loading
A transaction or reconciliation report does not load or times out. Wide date ranges and many filters are the usual reason.
- Narrow the date range and try again, then widen it step by step.
- Remove filters you do not need, since a wide filter can time out.
- Run the report at a quieter time of day.
- If a report keeps failing, note its name and date range and send them to support.
Sandbox Down
The test environment does not respond or returns errors. Your live setup is separate, so check which one is affected.
- Check status.cybersource.com for a test environment incident.
- Confirm you are calling the test address with the test credentials, not the live ones.
- Retry later. While the test environment is down, do not change your live setup to match it.
Decision Manager Issue
Fraud rules or review decisions in Decision Manager do not behave as expected, for example orders are held that should be approved, or a rule does not trigger.
- Check the review queue for the order and the rule or score that flagged it. The reason shown there tells you whether it is your rule or a platform issue.
- Check that your rule changes were saved and are active for the right merchant account.
- If a rule that should trigger does not, compare its conditions with the order data. A missing field can stop a rule from matching.
- If the queue or scores themselves do not load, check the status page, then contact support.
Still not working?
If it still does not work, contact Cybersource support through the support option in your merchant portal or on cybersource.com, or through your payment provider's support team if you use one. Have your merchant ID, the transaction or request ID, the exact error and reason code, the environment (test or live) and the time it happened with your time zone. Live incident updates are on status.cybersource.com.
Most payment problems come from one card, one setting or one declined transaction, and they often clear once that one piece is corrected. Platform incidents are posted on the status page as they happen, so you can see when things are back.
Frequently asked questions about Cybersource
Is Cybersource down right now?
No. Based on the latest status data on this page, Cybersource (cybersource.com) is up and running normally. The most recent incident, "Business Center & Payment Service Disruption", was resolved (last update Oct 16, 2026).
What should I do if Cybersource is not working for me?
First rule out your side: reload the page, try another browser or device, clear the cache and cookies for cybersource.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.
What was the most recent Cybersource incident?
The most recent incident on record is "Business Center & Payment Service Disruption", last updated on Oct 16, 2026. It has been resolved.
How many people reported problems with Cybersource recently?
No user reports about Cybersource were submitted in the last 48 hours.
How do I report a problem with Cybersource?
Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.
Where is the official Cybersource status page?
The official status page for Cybersource is status.cybersource.com.
Related Services & Domains
Other websites and services in the same category as cybersource.com.
Related Keywords
Common themes, topics and technologies associated with cybersource.com.