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Cumulocity down?
Cumulocity is an industrial IoT platform that helps manufacturers and equipment makers connect, monitor and manage devices and machines. Formerly part of Software AG and now an independent company, Cumulocity provides device connectivity through many protocols, remote device management, real-time analytics, streaming analytics, dashboards, and edge computing. It enables use cases such as predictive maintenance, remote monitoring and equipment-as-a-service business models. Industrial companies use Cumulocity to launch IoT solutions quickly.
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Recent User Report Trends for Cumulocity
Aggregated reports in the last 48 hours.
What is Cumulocity's current status?
All systems are operational
No active incidents reported.
Incident history: past 7 days
times in UTCToday
Yesterday
Oct 30, 2026
Oct 29, 2026
Oct 28, 2026
Oct 27, 2026
User Reports for Cumulocity
Recent issues reported by users from around the world.
No user reports for Cumulocity in the last 30 days.
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Performance Insights
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About Cumulocity & Technical Insights
What this service does and the technologies behind it.
Read the tech stack as text▾
Overview: A lean, CDN-hosted marketing frontend for an enterprise AIoT SaaS, prioritizing fast global delivery and tag-driven lead capture over heavy server infrastructure.
What stands out
- The public site is a static Netlify deployment, suggesting the core AIoT platform is hosted separately from the marketing site.
- GTM indicates a marketing-led growth motion focused on analytics and conversion tracking for subscription pipeline.
Technologies cumulocity.com uses
- Netlify — Netlify hosts the SaaS marketing site, enabling fast global CDN delivery and static frontend performance.
- Google Tag Manager — GTM manages marketing and analytics tags for lead tracking across the subscription funnel.
- HSTS — Enforces HTTPS across the domain, securing enterprise SaaS traffic and user trust.
How these technologies work together
- HSTS runs on Netlify — Netlify serves the HSTS header that enforces HTTPS for all visitors to this marketing site.
- Google Tag Manager integrates with Netlify — GTM tag container is deployed on the Netlify-hosted site to centralize marketing and analytics scripts.
Trust & Safety Checks
Public registration, DNS and certificate records UptimeCard checked independently for the domain cumulocity.com.
Secure, encrypted connection
Everything sent to this site is encrypted, using a valid certificate from GoDaddy.
Domain name active since 2010
cumulocity.com has been a registered domain since April 2010 — 16 years at the same web address.
Domain lock enabled
The registry blocks unauthorised transfers, deletion and record changes, so the domain cannot be hijacked.
Registered through 2027
The owner has kept this domain secured until April 2027.
DNS managed by AWS Route 53
4 nameservers answer for this domain, so it stays reachable even if one goes offline.
Hosted by Amazon.com, Inc.
Served from professional infrastructure located in Ireland.
Records last verified September 2026.
How to fix Cumulocity not working
Cumulocity provides an IoT platform for connecting, managing and monitoring devices. Businesses use it to collect device data, set up dashboards and build applications on top of that data. Find your symptom below. Most problems come from a sign-in, a device connection or credential, a dashboard or API setting, or the platform itself. Check the device is sending data before you assume the platform has failed.
Jump to what you are seeing
Website Down
The Cumulocity website does not load for you.
- Open the page in a private window and on another network.
- Check status.cumulocity.com for an active incident.
- If only your network is affected, ask IT to check the firewall.
Login Failed
Sign-in is refused.
- If the password is refused, reset it through the official route and check spam.
- Check you are using the tenant account that owns the devices.
- Try a private window to rule out an old session.
Device Connection
A device does not connect, or it stops sending data.
- Check the device has power and a working network connection.
- Check the device's credentials match the ones in the platform.
- Check status.cumulocity.com, and restart the device once.
API Down
Calls to the Cumulocity API fail or return an error.
- Check the status code. An access error usually means the credentials are wrong, too many calls means you should slow down, and a server error means a service-side problem.
- Confirm the credentials have not been revoked and are for the right tenant.
- Retry with a growing delay, and check status.cumulocity.com if several calls fail together.
Data Lag
Device measurements arrive late, or they show a gap.
- Check the device's clock is correct, and that it is not buffering data offline.
- Allow time for the data to catch up, then check the chart again.
- Check status.cumulocity.com, and report the device name and the time.
Dashboard Error
The dashboard shows an error, or it does not update.
- Reload in a private window, and try another browser.
- Check the time range and the devices you have selected.
- Check status.cumulocity.com, and report the dashboard name and the time.
Still not working?
Contact your organisation's Cumulocity administrator or your IoT lead first, since they manage tenants, devices and access. For a platform-wide problem, contact Cumulocity support through the help option in the platform or on its website. Have your tenant name, the device identifier, the exact error text, and the time with your time zone. Never send device secrets, passwords or API tokens in a support message. Live incident updates are on status.cumulocity.com.
Most IoT problems come from a device connection, a credential or a clock setting, and they usually clear once that is checked. The status page shows live incidents, so you can see whether the problem is on Cumulocity's side.
Frequently asked questions about Cumulocity
Is Cumulocity down right now?
No. Based on the latest status data on this page, Cumulocity (cumulocity.com) is up and running normally. The most recent incident, "Performance issue on Cumulocity IoT JP environment", was resolved (last update Oct 26, 2026).
What should I do if Cumulocity is not working for me?
First rule out your side: reload the page, try another browser or device, clear the cache and cookies for cumulocity.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.
What was the most recent Cumulocity incident?
The most recent incident on record is "Performance issue on Cumulocity IoT JP environment", last updated on Oct 26, 2026. It has been resolved.
How do I report a problem with Cumulocity?
Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.
Where is the official Cumulocity status page?
The official status page for Cumulocity is status.cumulocity.com.
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