Incident History for Creditsafe
A complete log of all past incidents, outages, and scheduled maintenance.
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applies to the 15 loadedCreditsafe Accelerator access issues resolved
Resolved
Affected Components
Resolved
on Oct 27, 2026
Creditsafe reports no platform outage; intermittent access issues were likely caused by third-party firewall firmware, and services remain operational.
Issues with Creditsafe UPP website
Resolved
Affected Components
Resolved
on Oct 27, 2026
Creditsafe is investigating reports of an issue affecting access to the UPP website for UK and Ireland customers.
PHP security vulnerability review across Creditsafe services
Identified
Affected Components
Identified
on Oct 23, 2026
Investigations continue across the wider technology estate; no customer-facing services affected so far, with patching, protective controls and close monitoring ongoing.
Identified
on Oct 22, 2026
No customer-facing services affected by PHP vulnerabilities; internal systems patched and firewall protections added, with ongoing monitoring.
Creditsafe planned maintenance across multiple services
Completed
Affected Components
Completed
on Oct 18, 2026
Scheduled maintenance for Creditsafe services on October 17, 2026 has ended.
Scheduled For
Oct 17, 2026, 9:00 PM UTC to Oct 18, 2026, 1:00 AM UTC
Completed
on Oct 18, 2026
Scheduled maintenance for Sweden (www.creditsafe.se) has ended.
Scheduled For
Oct 17, 2026, 9:00 PM UTC to Oct 18, 2026, 12:00 AM UTC
Scheduled
on Oct 17, 2026
Scheduled maintenance on 17 October 2026 may make multiple Creditsafe services unavailable or slow for about four hours.
Scheduled For
Oct 17, 2026, 9:00 PM UTC to Oct 18, 2026, 1:00 AM UTC
Sweden Legacy Website Downtime
Resolved
Affected Components
Resolved
on Oct 15, 2026
The issue affecting the SE Legacy website has been resolved and normal service has been restored.
Resolved
on Oct 15, 2026
Creditsafe is investigating an issue affecting the Sweden legacy website and company report availability.
GGS French Reports and List Monitored Companies issue resolved
Resolved
Affected Components
Resolved
on Oct 14, 2026
The issue affecting GGS French Reports and List Monitored Companies is resolved and normal service was restored at 09:38 BST.
GGS French Reports and List Companies disruption
Resolved
Affected Components
Resolved
on Oct 14, 2026
Creditsafe is investigating an issue affecting GGS French Online Reports and the List Companies service, working to restore normal service.
Planned maintenance affecting Creditsafe services
Completed
Affected Components
Completed
on Oct 14, 2026
Scheduled maintenance on Creditsafe's Global Gateway Service and integrated apps has ended.
Scheduled For
Oct 14, 2026, 7:00 AM UTC to Oct 14, 2026, 8:00 AM UTC
Under Maintenance
on Oct 14, 2026
Scheduled maintenance on Creditsafe's Global Gateway Service and integrated apps has begun, updating the SSL certificate and possibly interrupting service.
Scheduled For
Oct 14, 2026, 7:00 AM UTC to Oct 14, 2026, 8:00 AM UTC
Planned maintenance affecting Creditsafe services
Scheduled
Affected Components
Scheduled
on Oct 13, 2026
Creditsafe has scheduled maintenance on 17 October 2026 from 22:00 to 02:00 BST, during which in-scope services may be unavailable or slow.
Scheduled For
Oct 17, 2026, 9:00 PM UTC to Oct 18, 2026, 1:00 AM UTC
Creditsafe scheduled maintenance has ended
Completed
Affected Components
Completed
on Oct 11, 2026
Scheduled maintenance affecting Creditsafe services has ended.
Scheduled For
Oct 10, 2026, 9:00 PM UTC to Oct 11, 2026, 1:00 AM UTC
Completed
on Oct 11, 2026
Scheduled maintenance on Sweden and Swedish APIs has ended.
Scheduled For
Oct 10, 2026, 9:00 PM UTC to Oct 11, 2026, 12:00 AM UTC
Under Maintenance
on Oct 10, 2026
Scheduled maintenance on Sweden (www.creditsafe.se) and Swedish APIs has begun and may cause unavailability or slowness.
Scheduled For
Oct 10, 2026, 9:00 PM UTC to Oct 11, 2026, 12:00 AM UTC
Planned maintenance affecting Creditsafe services
Scheduled
Affected Components
Scheduled
on Oct 6, 2026
Creditsafe will perform planned maintenance on 10 October 2026, during which in-scope services may be unavailable or slow.
Scheduled For
Oct 10, 2026, 9:00 PM UTC to Oct 11, 2026, 1:00 AM UTC
Connect API temporary outage affecting company reports
Monitoring
Affected Components
Monitoring
on Sep 23, 2026
Connect API access to company reports was temporarily disrupted; service is restored and being monitored while investigation continues.
Creditsafe scheduled maintenance has ended
Completed
Affected Components
Completed
on Sep 20, 2026
Scheduled maintenance affecting Creditsafe services has ended.
Scheduled For
Sep 19, 2026, 9:00 PM UTC to Sep 20, 2026, 1:00 AM UTC
Completed
on Sep 20, 2026
Planned maintenance on Sweden (www.creditsafe.se) has ended.
Scheduled For
Sep 19, 2026, 9:00 PM UTC to Sep 20, 2026, 12:00 AM UTC
Under Maintenance
on Sep 19, 2026
Planned maintenance on Creditsafe services is underway, with possible unavailability or slow performance until 2:00 AM BST.
Scheduled For
Sep 19, 2026, 9:00 PM UTC to Sep 20, 2026, 1:00 AM UTC
Ireland Non-Limited Company Reports Downtime
Resolved
Affected Components
Resolved
on Sep 16, 2026
The Ireland Non-Limited Company Reports outage is resolved; service is restored and reports can be generated again while monitoring continues.
Identified
on Sep 16, 2026
Cause of the Ireland Non-Limited Company Reports outage is identified and remediation is ongoing; other report services remain available.
Investigating
on Sep 16, 2026
Ireland Non-Limited Company Reports via UPP are unavailable while technical teams investigate; other report types remain operational.
Planned maintenance for Creditsafe Sweden
Scheduled
Affected Components
Scheduled
on Sep 15, 2026
Scheduled maintenance on Creditsafe Sweden services on 19 September 2026 may cause unavailability or slowness.
Scheduled For
Sep 19, 2026, 9:00 PM UTC to Sep 20, 2026, 12:00 AM UTC