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CometChat down?
CometChat is a developer platform that provides SDKs, APIs and UI kits for adding in-app chat, voice and video calling, and AI agents to web and mobile applications. It supports one-to-one and group messaging, typing indicators, read receipts, reactions, file sharing, moderation, notifications and analytics. CometChat also offers tools for building and deploying AI agents inside conversations. Businesses in healthcare, marketplaces, dating, education, gaming and communities use CometChat to launch real-time communication features quickly.
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Recent User Report Trends for CometChat
Aggregated reports in the last 48 hours.
No user reports about CometChat in the last 48 hours.
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What is CometChat's current status?
All systems are operational
No active incidents reported.
Incident history: past 7 days
times in UTCToday
Yesterday
Oct 30, 2026
Oct 29, 2026
Oct 28, 2026
Oct 27, 2026
Oct 26, 2026
User Reports for CometChat
Recent issues reported by users from around the world.
No user reports for CometChat in the last 30 days.
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Performance Insights
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About CometChat & Technical Insights
What this service does and the technologies behind it.
Read the tech stack as text▾
Overview: A privacy-conscious, performance-tuned marketing stack built on Cloudflare's edge and modern frontend tooling for a developer-focused SaaS.
What stands out
- The presence of Usercentrics signals GDPR compliance priorities likely driven by enterprise and EU customers.
- Cloudflare Browser Insights suggests a strong focus on web performance and real-user monitoring beyond basic analytics.
- Tailwind CSS indicates a modern, developer-centric frontend, aligning with CometChat's API-first audience.
Technologies cometchat.com uses
- Cloudflare Browser Insights — Real user monitoring from Cloudflare to track frontend performance and improve visitor experience.
- Google Analytics — Measures site traffic and user behavior to inform marketing.
- Cloudflare — CDN and security layer for global acceleration and DDoS protection of the public site.
- Usercentrics — Consent management platform ensuring GDPR/CCPA compliance, reflecting international enterprise customers and privacy expectations.
- Tailwind CSS — Utility-first framework enabling rapid, consistent styling of marketing pages and documentation for a developer-focused SaaS.
- Google Tag Manager — Manages marketing and analytics tags without developer involvement.
How these technologies work together
- Cloudflare runs on Cloudflare Browser Insights — Browser Insights is a Cloudflare product that uses the edge proxy to collect performance data from real visitors.
- Google Tag Manager integrates with Usercentrics — Usercentrics controls when GTM loads, ensuring marketing and analytics tags fire only after user consent.
- Google Analytics integrates with Usercentrics — Usercentrics blocks Google Analytics until consent, ensuring privacy-compliant traffic measurement.
- Google Analytics integrates with Google Tag Manager — GTM commonly loads Google Analytics, centralizing tracking configuration for marketing teams.
- Cloudflare works alongside Tailwind CSS — Compiled Tailwind CSS is cached and served by Cloudflare's CDN for fast global page loads.
Trust & Safety Checks
Public registration, DNS and certificate records UptimeCard checked independently for the domain cometchat.com.
Secure, encrypted connection
Everything sent to this site is encrypted, using a valid certificate from Google Trust Services.
Domain name active since 2009
cometchat.com has been a registered domain since June 2009 — 17 years at the same web address.
Domain lock enabled
The registry blocks unauthorised transfers, deletion and record changes, so the domain cannot be hijacked.
Registered through 2027
The owner has kept this domain secured until June 2027.
DNS managed by Cloudflare
2 nameservers answer for this domain, so it stays reachable even if one goes offline.
Hosted by Cloudflare, Inc.
Served from professional infrastructure located in Canada.
Records last verified September 2026.
How to fix CometChat not working
CometChat is a developer platform with SDKs and APIs for adding in-app chat, voice and video calls, and AI agents to apps. Developers use its dashboard to manage keys and check usage. Find your symptom below. Most problems come from a key or app setting, a network or firewall that blocks calls, an SDK version, or the platform itself. Check the status page before you change your app's keys.
Jump to what you are seeing
- API Down
- Website Down
- Message Delivery
- Dashboard Login
- SDK Connection
- Voice Call Failed
- Video Call Failed
- Documentation Offline
API Down
Calls to the CometChat REST API fail or return an error.
- Check the status code. An access error usually means the key is wrong, too many calls means you should slow down, and a server error means a service-side problem.
- Confirm the key has not been revoked and is for the right app.
- Retry with a growing delay, and check status.cometchat.com if several calls fail together.
Website Down
The CometChat website does not load for you.
- Open the page in a private window and on another network.
- Check status.cometchat.com for an active incident.
- If only your network is affected, ask IT to check the firewall.
Message Delivery
Messages arrive late, or they do not reach some users.
- Check the users are logged in to the chat, and that their device has a connection.
- Check the push notification settings for the app, since they may not show when the app is closed.
- Check status.cometchat.com, then send a test message between two test users.
Dashboard Login
Sign-in to the CometChat dashboard is refused.
- If the message says the password is wrong, reset it and check spam.
- Check you are using the email address for the account that owns the app.
- Try a private window to rule out an old session.
SDK Connection
Your app cannot connect to CometChat through the SDK.
- Check the app ID and region in your code match the dashboard values.
- Check the SDK version is supported, and that your app's network calls are not blocked.
- Check status.cometchat.com, then reconnect once and read the SDK's error callback.
Voice Call Failed
A voice call does not connect, or it drops.
- Check the device has microphone permission, and that its connection is stable.
- Check both users are online, and that the call is started from a supported device.
- Check status.cometchat.com for a call service incident, and send the call ID and the time if it persists.
Video Call Failed
A video call does not start, or the picture stays black.
- Check camera permission, and that no other app is using the camera.
- Check the browser or device supports the video features your app uses.
- Check status.cometchat.com, and try a voice call to see whether the problem is only with video.
Documentation Offline
The developer documentation does not load.
- Reload in a private window, and try another network.
- Check status.cometchat.com for an incident.
- If it stays offline, use the documentation for the SDK version you have installed, and note the page address and the time.
Still not working?
If it still does not work, contact your developer or team administrator first, since they manage the app and its keys. For a platform-wide problem, contact CometChat support through the help option on the CometChat website or in the dashboard. Have your app name (not the key), the SDK and its version, the exact error text or code, the device, and the time with your time zone. Never send API keys, auth keys or user tokens in a support message. Live incident updates are on status.cometchat.com.
Most chat and call problems come from a key or setting, a device permission or an SDK version, and they usually clear once that is corrected. The status page shows live incidents, so you can see whether the problem is on CometChat's side.
Frequently asked questions about CometChat
Is CometChat down right now?
No. Based on the latest status data on this page, CometChat (cometchat.com) is up and running normally.
What should I do if CometChat is not working for me?
First rule out your side: reload the page, try another browser or device, clear the cache and cookies for cometchat.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.
How many people reported problems with CometChat recently?
No user reports about CometChat were submitted in the last 48 hours.
How do I report a problem with CometChat?
Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.
Where is the official CometChat status page?
The official status page for CometChat is status.cometchat.com.
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