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Cognite Service

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Cognite is a Norwegian industrial software company that provides an industrial AI and data platform called Cognite Data Fusion. It connects, contextualises and makes accessible data from operational technology, IT systems, sensors, engineering documents and 3D models in asset-heavy industries. Cognite uses AI agents and industrial knowledge graphs to help engineers find information, optimise production, improve maintenance and increase safety. Energy, manufacturing, oil and gas, and power utility companies use Cognite to accelerate digital transformation.

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I have a problem with Cognite Service

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Recent User Report Trends for Cognite Service

Aggregated reports in the last 48 hours.

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User Reports for Cognite Service

Recent issues reported by users from around the world.

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How to fix Cognite Service not working

Cognite provides an industrial data platform, Cognite Data Fusion, that connects operational and engineering data, sensors and 3D models in asset-heavy industries. Engineers and data teams use it to find information and improve operations. Find your symptom below. Most problems come from a sign-in, a connector or data feed, a large data load, or the platform itself. Check the status page before you change a data feed that operations depend on.

Jump to what you are seeing

Platform Down

The platform does not load, or it shows errors for your project.

  1. Reload in a private window, and check you are in the right project and tenant.
  2. Check status.cognite.com for an incident.
  3. If other users are also affected, send the project name, the time and the error text to your administrator.

Login Failed

Sign-in is refused.

  1. If the message says the password is wrong, reset it through the official route and check spam.
  2. If your company uses an identity provider, sign in through that route.
  3. Try a private window to rule out an old session.

API Error

Calls to the Cognite API fail or return an error.

  1. Check the status code. An access error usually means the client ID or secret is wrong, too many calls means you should slow down, and a server error means a service-side problem.
  2. Confirm the credentials are current and have access to the project.
  3. Retry with a growing delay, and check status.cognite.com if several calls fail together.

Data Ingestion Failed

Data from sensors or systems is not reaching the platform.

  1. Check the data source is sending, and that its connection and credentials are active.
  2. Read the ingestion error, which usually names the resource or field that was rejected.
  3. Check status.cognite.com, then send one small test batch before a full load.

Slow Performance

Searches, 3D views or data queries are slow.

  1. Narrow the search or the data range you are working with.
  2. Try again at a quieter time, since large loads can slow a shared project.
  3. Check status.cognite.com, and report the page and the time if it stays slow.

3D Viewer Error

The 3D model does not load, or it shows errors.

  1. Check your graphics driver is current, and that your browser supports WebGL.
  2. Reload the model, and try a smaller part of it.
  3. Check status.cognite.com, and report the model name and the time if it stays broken.

Connector Issues

A connector to a source system stops working.

  1. Check the connector's login has not expired, and that the source system is reachable.
  2. Check the connector's mapping has not changed recently.
  3. Check status.cognite.com, then run the connector once for one small item before a full run.

Still not working?

Contact your organisation's Cognite administrator or your project owner first, since they manage projects, connectors and access. For a platform-wide problem, contact Cognite support through the help option in the platform or on its website. Have your project name, the source or connector name, the exact error text, and the time with your time zone. Never send client keys, secrets or confidential plant data in a support message. Live incident updates are on status.cognite.com.

Most industrial-data problems come from a connector login, a source setting or a large data load, and they usually clear once that is checked. The status page shows live incidents, so you can see whether the problem is on Cognite's side.

Frequently asked questions about Cognite Service

Is Cognite Service down right now?

We cannot confirm an outage for Cognite Service (cognite.com) at the moment, and we have no live automated check result to show for it. This page relies on incident updates and reports from users.

What should I do if Cognite Service is not working for me?

First rule out your side: reload the page, try another browser or device, clear the cache and cookies for cognite.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.

How do I report a problem with Cognite Service?

Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.

Where is the official Cognite Service status page?

The official status page for Cognite Service is status.cognite.com.

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