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Codabox is a Belgian company that provides digital data services for accounting firms. It automatically collects and delivers financial documents and data, such as bank statements (CODA files), purchase and sales invoices, and payroll data, directly into accountants' software. Codabox connects banks, payment providers, e-invoicing networks and business software to accounting platforms, reducing manual data entry and errors. Accounting and bookkeeping firms in Belgium use Codabox to automate their workflows and serve clients more efficiently.
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Recent User Report Trends for Codabox
Aggregated reports in the last 48 hours.
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User Reports for Codabox
Recent issues reported by users from around the world.
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How to fix Codabox not working
Codabox is a digital data service for accounting firms. It collects bank statements, invoices and payroll data and delivers them to the accountant's software. Find your symptom below. Most problems come from a sign-in, a bank or software link that has expired, a document that did not arrive, or the platform itself. Check the link to the bank or software before you assume the data is lost.
Jump to what you are seeing
Login Failed
Sign-in is refused.
- If the message says the password is wrong, reset it through the official route and check spam.
- Check you are using your firm's account, and that it is active.
- Try a private window to rule out an old session.
Website Down
The Codabox website does not load for you.
- Open the page in a private window and on another network.
- Check status.codabox.com for an active incident.
- If only your network is affected, ask IT to check the firewall.
Document Sync Error
Documents do not reach the accounting software.
- Check the connection between Codabox and the accounting software is still active.
- Check the document is in a supported format and has not already been imported.
- Check status.codabox.com, and run the sync once the cause is fixed.
Bank Link Error
The bank feed stops, or statements stop arriving.
- Check the bank connection has not expired, and reconnect it through the official route if needed.
- Check the bank account is still active and the right one is linked.
- Check status.codabox.com, and report the bank name and the time to your firm's administrator.
API Down
Calls to the Codabox API fail or return an error.
- Check the status code. An access error usually means the key is wrong, too many calls means you should slow down, and a server error means a service-side problem.
- Confirm the key has not been revoked and is for the right account.
- Retry with a growing delay, and check status.codabox.com if several calls fail together.
Invoice Upload Failed
An invoice does not upload, or it is rejected.
- Check the file format and size are allowed, and that the file is complete.
- Upload one invoice at a time to find the problem.
- Check status.codabox.com, then upload it again.
Still not working?
Contact your firm's Codabox administrator first, since they manage the bank links and users. For a platform-wide problem, contact Codabox support through the help option in the app or on the Codabox website. Have your firm name, the bank or software name, the document reference, the exact error text, and the time with your time zone. Never send bank passwords or account login details in a support message. Live incident updates are on status.codabox.com.
Most data-delivery problems come from a bank link or a sync that has expired, and they usually clear once it is reconnected. The status page shows live incidents, so you can see whether the problem is on Codabox's side.
Frequently asked questions about Codabox
Is Codabox down right now?
We cannot confirm an outage for Codabox (codabox.com) at the moment, and we have no live automated check result to show for it. This page relies on incident updates and reports from users.
What should I do if Codabox is not working for me?
First rule out your side: reload the page, try another browser or device, clear the cache and cookies for codabox.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.
How do I report a problem with Codabox?
Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.
Where is the official Codabox status page?
The official status page for Codabox is status.codabox.com.
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