Incident History for Club Essential Software

PayCloud errors are resolved and monitoring confirmed the system is functioning as expected.

PayCloud is being monitored after recent errors to confirm the system is functioning as expected.

PayCloud is experiencing errors that prevent payments from being submitted; the development team is investigating the cause.

All website maintenance has been completed and websites restored; monitoring continues.

The Mobile Point of Sale issues affecting login service and printing have been resolved as of October 23, 2026.

Server issue causing intermittent MPOS slowness and errors has been addressed; performance is improving and monitoring continues.

Some clubs are experiencing intermittent slowness and errors with Mobile Point of Sale; the team is actively investigating.

All Axis Website services have been fully restored after an outage affecting login, tee times, statements, email editor, and spa services.

Clubessential is investigating reports of Axis websites being down and server errors affecting login, tee times, statements, email editor, and spa services.

A caching issue caused some Axis client websites to fail to load; a fix was implemented and all affected sites are now operating normally.

A fix has been implemented and website access restored; monitoring continues to confirm intermittent issues are fully resolved.

Clubessential reports intermittent access issues affecting the Axis Website and related services; the team is investigating.

Axis Website degraded performance and email delays resolved after Development Team fixed a server capacity issue; all services operational.

The Axis Website and Email Editor degradation is resolved after the development team fixed the server capacity issue.

Clubessential is investigating a service disruption affecting the Axis Website and related login, tee time, and member services.

Clubessential reports a problem with its group email tool; some emails may be delayed while the team works to resolve it.

Loading delays affecting Axis Website components have been resolved after monitoring.

Degraded performance on Axis Website affecting login, tee times, statements, email editor, and spa services; team is working to improve.

Clubessential is experiencing degraded performance causing delays in website loading; the team is investigating and working toward resolution.

The intermittent issues impacting 800 phone lines have been resolved and service is operational.

The issue impacting calls to our 800 number has been resolved by our phone carrier, and calls are now routing to our team as expected.

We are experiencing intermittent issues with our 800 number for Sales, Implementation, and Support. Our team is investigating and working with the provider to restore service.

All websites are fully operational after a resolved incident affecting Axis Website components.

A fix was deployed last night to correct billing issues for month end processing. The system is now operational.

Investigating an issue with a website server causing inconsistent loading results for Axis Website components.