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Ciscoiot.com is a domain associated with Cisco's Internet of Things business, including Cisco IoT Control Center, a cloud-based connectivity management platform formerly known as Jasper. Mobile operators and enterprises use it to manage cellular IoT devices at scale, including SIM activation, usage monitoring, billing, diagnostics and automation. Cisco's IoT portfolio also covers industrial networking, rugged routers, and edge computing for connected factories, utilities, transportation and smart cities.

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Recent User Report Trends for Cisco IoT

Aggregated reports in the last 48 hours.

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User Reports for Cisco IoT

Recent issues reported by users from around the world.

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How to fix Cisco IoT not working

Cisco IoT Control Center manages cellular connectivity for IoT devices at scale. Mobile operators and enterprises use it for SIM activation, usage monitoring, billing and automation. Find your symptom below. Most problems come from a sign-in, a SIM or plan setting, a device's network connection, or the platform itself. Check the status page before you change settings for many SIMs at once.

Jump to what you are seeing

Login Failed

Sign-in is refused.

  1. If the message says the password is wrong, reset it and check spam.
  2. Check your account has access to the account or region you need.
  3. Try a private window to rule out an old session.

Website Down

The Cisco IoT website does not load for you.

  1. Open the page in a private window and on another network.
  2. Check status.ciscoiot.com for an active incident.
  3. If only your network is affected, ask IT to check the firewall.

Device Connection

A device cannot connect to the mobile network, or its connection drops.

  1. Check the SIM is active, and that its plan and region are set correctly.
  2. Check the device has signal and power, and that its network settings match.
  3. Check status.ciscoiot.com, then reset the device connection once and note the time.

API Error

Calls to the Cisco IoT API fail or return an error.

  1. Check the status code. An access error usually means the credentials are wrong, too many calls means you should slow down, and a server error means a service-side problem.
  2. Confirm the credentials have not been revoked and are for the right account.
  3. Retry with a growing delay, and check status.ciscoiot.com if several calls fail together.

Dashboard Loading

The dashboard stays blank, or it shows an error.

  1. Shorten the date range, and check the filters.
  2. Reload in a private window with extensions turned off.
  3. Check status.ciscoiot.com, and report the dashboard name and the time.

Data Delay

Usage or diagnostic data arrives late, or it does not update.

  1. Allow time for usage data to be collected, since it is not instant.
  2. Check the date range and the SIM group you selected.
  3. Check status.ciscoiot.com, and report the SIM group and the time if the data stays out of date.

Still not working?

Contact your Cisco IoT account team or your connectivity provider first, since they manage plans, SIMs and access. For a platform-wide problem, contact Cisco support through the help option in the portal or on the Cisco website. Have your account name, the SIM or device reference (not the full card number), the exact error text, and the time with your time zone. Never send API credentials or customer data in a support message. Live incident updates are on status.ciscoiot.com.

Most IoT connectivity problems come from a SIM setting, a plan limit or a weak signal, and they usually clear once that is checked. The status page shows live incidents, so you can see whether the problem is on Cisco's side.

Frequently asked questions about Cisco IoT

Is Cisco IoT down right now?

We cannot confirm an outage for Cisco IoT (ciscoiot.com) at the moment, and we have no live automated check result to show for it. This page relies on incident updates and reports from users.

What should I do if Cisco IoT is not working for me?

First rule out your side: reload the page, try another browser or device, clear the cache and cookies for ciscoiot.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.

How do I report a problem with Cisco IoT?

Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.

Where is the official Cisco IoT status page?

The official status page for Cisco IoT is status.ciscoiot.com.

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