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Capacity is an AI-powered support automation platform that helps organisations answer questions and automate tasks for customers and employees. It combines a knowledge base, AI chatbots and voice agents, help desk ticketing, workflow automation, and live agent handoff across web chat, SMS, phone, Slack and Microsoft Teams. Through acquisitions, Capacity also offers contact center, IVR and document processing capabilities. Businesses, colleges and healthcare organisations use Capacity to provide 24/7 self-service and reduce repetitive support work.
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Recent User Report Trends for Capacity
Aggregated reports in the last 48 hours.
No user reports about Capacity in the last 48 hours.
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What is Capacity's current status?
All systems are operational
No active incidents reported.
Incident history: past 7 days
times in UTCToday
Yesterday
Oct 30, 2026
Oct 29, 2026
Oct 28, 2026
Oct 27, 2026
Oct 26, 2026
User Reports for Capacity
Recent issues reported by users from around the world.
No user reports for Capacity in the last 30 days.
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About Capacity & Technical Insights
What this service does and the technologies behind it.
Read the tech stack as text▾
Overview: A legacy single-page application hardened by Cloudflare's security suite, reflecting an established AI SaaS with evolving infrastructure.
What stands out
- AngularJS is end-of-life, suggesting significant technical debt and potential migration pressure.
- Cloudflare Turnstile plus bot management indicates the business prioritizes protecting AI endpoints from automated abuse.
- Using Cloudflare's edge network for HTTP/3 keeps the older front-end performant without heavy rewrites.
Technologies capacity.com uses
- Cloudflare Turnstile — User-facing CAPTCHA used to verify humans during sign-ups or support interactions, protecting the AI service from spam abuse.
- Cloudflare — Global CDN and security proxy providing DDoS protection and edge caching for the site.
- AngularJS — Legacy JavaScript framework powering the interactive support automation UI, indicating an older SPA architecture still in production.
- Cloudflare Bot Management — Backend bot detection to block automated scraping and credential stuffing, critical for an AI SaaS with high-value customer data.
- HTTP/3 — Fast, reliable protocol served via Cloudflare, improving perceived performance for global users.
How these technologies work together
- Cloudflare Bot Management works alongside Cloudflare Turnstile — Turnstile challenges suspicious front-end users while bot management analyzes network signals, together forming defense-in-depth against automated abuse.
- Cloudflare runs on HTTP/3 — Cloudflare terminates HTTP/3 at its edge, allowing the site to serve visitors over QUIC without changing origin infrastructure.
- AngularJS integrates with Cloudflare Turnstile — The AngularJS app embeds Turnstile widgets in its customer-facing forms to separate human users from bots before API calls.
Trust & Safety Checks
Public registration, DNS and certificate records UptimeCard checked independently for the domain capacity.com.
Secure, encrypted connection
Everything sent between visitors and this site travels encrypted.
Domain name active since 1998
capacity.com has been a registered domain since December 1998 — 27 years at the same web address.
Domain lock enabled
The registry blocks unauthorised transfers, deletion and record changes, so the domain cannot be hijacked.
DNS managed by AWS Route 53
4 nameservers answer for this domain, so it stays reachable even if one goes offline.
Records last verified September 2026.
How to fix Capacity not working
Capacity is a support automation platform. It combines a knowledge base, AI chatbots and voice agents, help desk ticketing and live agent handoff across web chat, SMS, phone and team chat tools. Find your symptom below. Most problems come from a sign-in, a knowledge source, a connected tool, or the platform itself. Make sure customers can still reach a person through your usual route while a fault is being fixed.
Jump to what you are seeing
Website
The Capacity website does not load for you.
- Open the page in a private window and on another network.
- Check status.capacity.com for an active incident.
- If only your network is affected, ask IT to check the firewall.
AI Support
The AI assistant does not answer, gives poor answers, or does not hand over to a person.
- Check the channel is connected and turned on, and that the knowledge base it uses is up to date.
- Check the handover rule, so a person is reached when the assistant cannot answer.
- Check status.capacity.com, and tell your support lead the channel and the time if answers stay wrong.
Integrations
A connected help desk or messaging tool stops sending or receiving data.
- Check the connection is active, and that its login has not expired.
- Check the field mapping has not changed recently.
- Check status.capacity.com, then test one conversation before a full sync.
Still not working?
Contact your Capacity administrator or account contact first. For a platform-wide problem, contact Capacity support through the help option in the platform or on its website. Have your organisation name, the assistant or channel name, the conversation reference (not customer details), the exact error text, and the time with your time zone. Never send customer personal details or access keys in a support message. Live incident updates are on status.capacity.com.
Most support-automation problems come from a knowledge source, a connected tool or a handover setting, and they usually clear once that is checked. The status page shows live incidents, so you can see whether the problem is on Capacity's side.
Frequently asked questions about Capacity
Is Capacity down right now?
No. Based on the latest status data on this page, Capacity (capacity.com) is up and running normally. The most recent incident, "Agents service issue under investigation", was resolved (last update Sep 25, 2026).
What should I do if Capacity is not working for me?
First rule out your side: reload the page, try another browser or device, clear the cache and cookies for capacity.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.
What was the most recent Capacity incident?
The most recent incident on record is "Agents service issue under investigation", last updated on Sep 25, 2026. It has been resolved.
How many people reported problems with Capacity recently?
No user reports about Capacity were submitted in the last 48 hours.
How do I report a problem with Capacity?
Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.
Where is the official Capacity status page?
The official status page for Capacity is status.capacity.com.
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