Incident History for Ashby

The platform latency incident affecting Ashby products has been resolved.

Latency is improving across Ashby products, and the system continues to be monitored.

Ashby is investigating platform latency and has identified the affected system component while still determining the root cause.

Ashby is investigating reports of latency across the platform affecting multiple products.

The incident causing sporadic Ashby unavailability has been resolved.

Access to Ashby is recovering after a Cloudflare network connectivity issue, and monitoring continues for further disruption.

BambooHR has recovered and its Ashby integration is working normally, resolving the disruption alongside Dropbox Sign.

Dropbox Sign has recovered and its Ashby integration is working normally, while BambooHR emergency maintenance continues under monitoring.

Dropbox Sign and BambooHR integrations are disrupted; both providers are performing emergency maintenance while Ashby monitors their recovery.

The disruption to AI features in Recruiting is resolved, with recovery completed for requests affected during the incident.

Mitigation applied for AI feature disruption in Recruiting; recovery is being monitored while remaining impact is addressed.

AI features in Recruiting may still see intermittent delays or errors as recovery is monitored after an upstream provider disruption.

Some AI features may be delayed or temporarily unavailable due to an upstream AI provider issue; the situation is being monitored.

The incident is resolved; reports and dashboards are now up to date and updates are running normally.

Reporting data is updating again, though reports and dashboards may still show delayed data while the team monitors recovery.

An issue is delaying updates to reporting data, so reports and dashboards may not reflect recent changes while the team investigates.

Candidate booking availability is resolved and operating normally after a fix was applied.

A fix has been applied and full recovery is beginning for slow or failing candidate booking availability.

Ashby is investigating an issue where candidate availability links are slow or failing to load.

The incident causing delays in updated data appearing in Ashby has been resolved.

Data is now up to date across Ashby and services are back to normal while monitoring continues.

Ashby is investigating delays in updated data appearing in Recruiting and Analytics, with changes saving but taking longer to appear.

Ashby is investigating delays in updated data appearing in Recruiting and Analytics.

The incident affecting Ashby availability in South East Asia has been resolved.

Ashby is investigating an issue affecting app availability in South East Asia.

The upstream provider has resolved the issue causing elevated Dropbox Sign errors.

Investigating degraded performance for document uploads and signing due to upstream Dropbox Sign incident.